Customer Service Social Media

LORRAINE G. LIVELY

OBJECTIVE

To obtain a position that will allow me to utilize the variety of skills I have acquired with room for flexibility.

TECHNICAL/PERSONAL EXPERTISE

Working knowledge of Microsoft Office/Publisher/Excel, Windows 95/98/2000/XP/Vista/7/8, MAC OS, Network Operations, Navicat 8, with database experience HTML 5 CSS 3 and Java Scripting

Ability to navigate Internet browsers and email programs, including setup

Managing and Usage of most up to date software and Operating systems

Can build a Personal Computer with fair knowledge of how each piece of hardware is used and connected

Confident, quick learner, able to work independently, or within a team environment

Pays attention to details, and organized office management (use of computer equipment, fax, printers, phones etc…)

Some Quickbooks experience willing to learn more or other such programs

Keyboarding and 10 key skills

Excellent phone and computer communications skills

Variety of crafting and artistic skills, including presentation bouquets, floral arrangements and boutonnières, graphic arts, desktop publishing and web design

Housekeeping hotel and personal related

Baking, Cake decorating and sewing skills

EDUCATION

1996-1998 Holyoke Community College Holyoke, MA

Computer Information Systems

Obtained Office Systems Certificate

1988-1989 Easthampton High School Easthampton, MA

Child Care and Parenting Programs

1986–1988 Smith Vocational High School Northampton, MA

Cosmotology

EXPERIENCE

Currently Self Employeed working on odd jobs for Small Business Owners in Easthampton, MA

Office Assistant, Receptionist, Media Relations and Marketing

Answer phones with professionalism Receptionist (appointment setting) for Elan Hair Salon

Email Correspondence

Social Media and Marketing

Customer Service

Webpage Creation

Desktop Publishing – creating menus and alter pricing accordingly yearly for busy Resturaunt

Sept. 2017 – Jan. 2018 RLJ Development Easthampton, MA

Media Relations & Marketing Assistant

Social Media Specialist

Assistant to the Marketing Director

Email Correspondence

Appointment Setting and Interviews

Research work

Web page design and graphic designs for social media outlets

May 2015 – Aug. 2015 Intelligent Signage Easthampton, MA

Assistant Project Manager

Email Correspondance

Working with The Project Manager reviewing blueprints for signs to be placed

Data Entry

2002 – 2010 Home Making Easthampton, MA

Caring for child with ADHD/Bipolar disorder

Appointment setting

Working with various orginizations involving the care of my son’s disabilities and research work

2/2002 – 4/2002 Essence Of Flowers and Gifts Virginia Beach,VA

Floral Attendant/Customer Service

Cleanup and cutting of fresh flowers

Assisting Floral Designer with arrangements

Taking Customer orders and Bills

6/2001 – 9/2001 I.M.A. Virginia Beach, VA

Data Entry/Administration

Entry of all orders

Faxing and light filing

Updating daily reports and printouts of reports

Occasional answering and directing incoming calls

11/2000 - 4/2001 Canal Achievements Southampton, MA

Engraver

Detailed Engraving using computer graphics programs and laser technology

Operated complex engraving machinery

Provided customer service & sales

9/1999-2/2000 RCN Springfield, MA

Universal Agent

Fielded sales, service, and billing inquires via telephone

Worked in a multiple database environment

Provided end user technical support and customer service

1/1999-7/1999 Gravity Switch Northampton, MA

Office Manager

Direct assistant to President of organization

Performed filing, mailing, data entry tasks, database configuration

Hardware/software installation, and configuration

1990-1992 Domino’s Pizza Easthampton,MA

Customer Service

Assisted manager in daily bookkeeping

Fielded incoming customer orders

Maintained superior levels of customer service

91 – A UNION STREET, EASTHAMPTON, MA 01027

************@*****.*** 413-***-****

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