Accounts Receivable Customer Service
Resume:
Jessica Gomara
Hialeah, FL *****
************@*****.***
Professional Summary
To obtain a challenging position utilizing my experience, energy and commitment.
• Dynamic interpersonal and communication skills.
• Ability to balance multiple priorities and personalities.
• Result oriented with strong problem solving skills.
• Ability to develop and master new projects and systems quickly.
• A motivated loyal team player that offers a high degree of integrity. Willing to relocate to: Miami Gardens, FL - Hialeah, FL - Doral, FL Work Experience
Accounts Receivable/office Support
INTERNATIONAL DATA DEPOSITORY/ASCENDO-Miami, FL
January 2022 to October 2024
• Processed all forms of payments received (Check, ACH deposits with remittance, credit cards).
• Recorded all payments and information in QuickBooks Desktop version.
• Daily deposits via check scan / virtual deposit.
• Performed all collections with calls and emails, recorded all information on QB notes.
• Updated addresses, payment information, corrected issues with billing via “Total Recall”
• Brought down AR Past due over 90 days and maintained the numbers after 30 days on temporary assignment. • Maintained a professional relationship with all customers and communicated frequently with past due accounts assisting anyway I could in order to bring the account up to date.
• Bank reconciliations.
• Sent invoices to customers monthly and upon request.
• Sent account statements monthly and upon request.
• Worked closely with customer service for customer complaints.
• Added credits/write offs on accounts for clients.
• Sent all Certificate of Insurances (WC & general liability) upon request.
• Completed credit applications, New account setup for payment in QB & TR, etc. Accounting Assistant/hr Coordinator
HARVEST SENSATIONS MIAMI-Doral, FL
April 2019 to December 2021
• Maintain all hourly and temporary employee hours for missed punches, OT, etc: prepare spreadsheets for management daily. • Create PTO forms for all employees,
• Process all new hire packets, add to ADP, time clock manager, create badge, and train how to punch/ company policies. • Generate reports for weekly payroll for temps for 3 staffing agencies.
• Accounts payables: Maintain relationship with vendors, who are requesting invoices/payment status.
• AR: Send customer invoices and statements for AR aging.
• Run Aging report and contact customer for payment (Collections)
• Follow up with payment status, work with sales/Controller
• Purchase match, find PO, add to system in correct account, scan to LA for check printing
• AMEX Expense reports for all Miami staff complete vouchers
• Maintain petty cash box accordingly
• AP: Verify all utilities have been paid and verify Freight companies are up to date on payments.
• AP wires verifying all credits/deductions - /fumigation charges are correct to use as deduction and match to processing payment
• Gather wires, separate by company-email estimate and New wire vendor documents to be processed
• Fill out credit applications/ request Certificates of Liability, send W9s when requested for new accounts.
• Verify Credit references for new customers credit limit and add new customer/vendor to system upon request. • Processed payroll for all Miami employees, Salary Biweekly employee for an average of 45 employees.
• Processed payroll for all Miami employees, Hourly Biweekly employee for an average of 85 employees.
• Assisted employees with updates in direct deposit issues, vacation, sick, etc hour issues.
• Weekly Skype meetings with ALL STAFF covering management for Miami with other management from other departments. • Recorded/processed workman’s comp, incident reports, write ups etc. Accounts Receivable/collections (temporary Assignment) PROGRESSIVE WASTE SOLUTIONS-Miami, FL
June 2015 to March 2017
• Maintained all accounts with past due balances.
• Kept an organized spreadsheet with outstanding balances for over 400 customers.
• Maintained a friendly/firm relationship with customers (both business and home)
• Searched for mis-applied payments/checks in our system.
• Assisted accounts payables.
• Coordinated all Accounts receivables responsibilities for Miami Dade County and Hialeah.
• Worked closely with the sales department with new contracts/customer issues.
• Worked closely with customer service for customer complaints.
• Added credits on accounts for clients.
• Created/printed/mailed invoices for over 400 customers.
• Took payments over the phone via ACH or Debt information.
• Made a minimum of 200 collection calls/voicemails daily. Receptionist/front Desk
PEREZ TRADING COMPANY-Miami, FL
July 2014 to June 2015
• Maintained the switchboard with 200 lines.
• Screened all executive calls.
• Processed all incoming/outgoing logistics documents.
• Processed all checks and prepared for Accounting.
• Managed calendar for reservation of all conference rooms/setting up conferences.
• Separated all mail/courier documents and forward to correct department.
• High levels of customer service at all times.
• Completed all DHL, UPS, & USPS needed.
• Scan, index, and data entry in Fortis.
Executive/personal Assistant
LATIN MOTORS-Miami, FL
June 2012 to May 2014
• Managing the calendars for the 4 Owners and the Director of HR
• Coordinated all travel business/personal
• Typed all correspondence
• Managed business/personal finances and meetings
• Dealt with Financial Bankers and Marketing Vendors
• Coordinated all meeting/company venues
• Updated the Company Organizational Chart
• Maintained Daily Sales Report, Cashier Transaction Report, Inventory Reports, Uniform Report
• Purchase order processing, bill of sales, maintained BBB Grade, Excel Spreadsheet reporting
• Ordered all office supplies
• Assisted HR in all aspects of payroll
• Customer Service
• Received payments/deposits from Customers (Covered for Cashier when necessary)
• In Charge of keeping track of all Dealer Tags (License Plates)
• In charge of any payments made with company credit card Corporate Office - Pharmacy Tech/data Entry Associate WALGREENS-Miami Lakes, FL
January 2010 to May 2012
Entering prescriptions in 30 seconds or less
Customer Service Representative
Review Patient Information
Verify Correct Patient and Doctor Alliance
Follow Prescription Guidelines
Review Daily HIPA Agreements
Proficient in Medical Terminology and Sig Codes
Contacting Patient and Insurance Companies to resolve billing issues/overrides Cocktail Waitress/Bartender
Education
Miami Christian Academy Keiser Career College
January 2008 to December 2008
High school diploma or GED
Diagnostic Ultrasounds (Associates of Science)
Florida National University
Associate in Science (AS)
Skills
• Office supply management
• Negotiation
• Phone answering
• Travel scheduling
• Administrative experience - Administrative experience (6-10 years)
• total RECALL
• LANGUAGES-Fluent in English
• PowerPoint
• Freight
• Scanning
• Fortis
• Filing
• Customer complaint resolution
• Transportation planning
• Confidential information handling
• Presentation preparation
• Spreadsheet design
• ALL STAFF
• Spanish (Reading & writing)
• Microsoft Outlook
• Providing product information
• SharePoint
• Meeting scheduling
• Administrative experience within finance industry
• Zoom
• Mail processing
• Calendar management
• Correspondence management
• Faxing
• Microsoft Access
• & Auto Mate
• Customer inquiry handling
• Microsoft Teams
• Report preparation
• Greeting customers
• COMPUTER SKILLS Word
• Appointment scheduling
• Internet
• Report writing
• Photocopying
• Microsoft Office
• Invoice processing
• Event planning
• Spreadsheet charts
• File organization
• Financial compliance
• Customer service
• Mailchimp
• Order assistance
• Office equipment routine maintenance
• ADP
• Google Workspace
• Customer support
• QuickBooks
• Excel
Languages
• Spanish
Links
meetings
Contact this candidate