Customer Service Data Entry

Aisha Moultrie

Pensacola, FL *****

***************@*****.*** 850-***-****

Professional Summary

Dedicated Customer Service & Data Entry Specialist with 10+ years of experience in call centers, financial services, and healthcare support. Skilled in handling high call volumes, processing data with accuracy, and resolving customer inquiries with professionalism. Adept at working in fast-paced environments, learning new systems quickly, and delivering excellent client experiences. Seeking a remote or in-office role where I can contribute my customer service, administrative, and technical skills.

Core Skills

• Customer Service & Support: Call Center Operations, Conflict Resolution, Client Relations, Technical Support

• Data Entry & Clerical: CRM Systems, 10-Key, Typing (60+ WPM), Microsoft Office (Word, Excel, Outlook, PowerPoint), Scanning/Faxing

• Financial Services: Loan Processing, Banking, Credit Union Support, Payment Processing, Bookkeeping, QuickBooks

• Healthcare Support: Medical Billing, Medical Coding, Clinical Database Entry, Patient Records Processing

• General Office: Payroll, Accounts Payable/Receivable, Inventory, Multi-Line Phone Systems, Event Planning

Professional Experience

Customer Service Representative

Endurance Warranty LLC – Remote

June 2022 – April 2023

• Guided customers through warranty policies and processed updates for accuracy.

• Handled renewals, payment arrangements, and new policy enrollments.

• Assisted with claims requests and provided policy documentation upon request. Data Entry Clerk

Neutrino Tech System – Remote

Oct 2021 – Apr 2022

• Entered prescription data into CRM and SANA systems for client approvals.

• Maintained high accuracy and confidentiality with sensitive information. Customer Service Representative

Maximus – Remote

May 2020 – Apr 2021

• Assisted callers with questions regarding federal stimulus programs.

• Delivered accurate and timely information in a high-volume call center. Data Processing Clerk

Capgemini – Tampa, FL

Aug 2020 – Feb 2021

• Entered medical records into clinical databases.

• Contacted healthcare providers to verify and update patient files. Cashier

Whataburger – Pensacola, FL

Jun 2019 – Apr 2020

• Operated front counter and drive-thru, processing cash and credit transactions.

• Provided fast and friendly service in a high-volume environment. Customer Service Representative

Alorica – Pensacola, FL

May 2017 – Dec 2018

• Supported cable customers with billing and technical issues.

• Provided financial guidance on payment options and billing adjustments. Consumer Loan Member Service Rep

Navy Federal Credit Union – Pensacola, FL

Jun 2014 – Apr 2017

• Processed applications for auto, RV, ATV, personal, and debt consolidation loans.

• Assisted members with credit cards, mortgages, titles, and account services.

• Advised members on financial solutions and repayment options. Customer Service Representative

Vesta Corp – Alpharetta, GA

Dec 2013 – Feb 2014

• Provided billing support for wireless customers.

• Assisted with account troubleshooting and payment processing. Data Entry / Imaging Clerk

Iron Mountain – Atlanta, GA

Jan 2013 – Jan 2014

• Prepped and archived client documents for digital storage.

• Entered data into Excel and proprietary systems for inventory tracking. Shipping & Receiving Clerk

JVC America – Kennesaw, GA

Oct 2012 – Dec 2012

• Labeled, packed, and processed returned products.

• Maintained accurate inventory records and prepared shipments. Inventory Associate

WIS International – Pensacola, FL

Feb 2009 – May 2011

• Conducted retail inventory counts using scanners and calculators.

• Verified and corrected discrepancies through recounts. Data Entry Clerk

Brown & Thornton – Pensacola, FL

Sep 2008 – Dec 2009

• Entered FEMA tracking information into databases.

• Coordinated with CDL drivers and managed payroll documentation. Dietary Aide

Veranda Retirement Center – Pensacola, FL

Mar 2008 – Dec 2008

• Prepared and delivered meals to residents.

• Assisted with light cleaning and resident support tasks. Customer Service Representative

West Corp – Pensacola, FL

Jun 2004 – Jul 2007

• Handled 200+ inbound calls daily for AT&T customers.

• Processed payments, updated accounts, and provided tech support. Cashier

Subway – Pensacola, FL

Jun 2006 – Mar 2007

• Processed customer transactions and managed cash register.

• Assisted with payroll accuracy and prepared daily/weekly inventory reports. Education

Bachelor of Business Administration (BBA) – Virginia College, Birmingham, AL Diploma Coursework – Strayer University, Morrow, GA High School Diploma – Pine Forest High School, Pensacola, FL

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