Sales Support Customer Service
Resume:
Debra Samuel-Brown
Queens, NY *****
******.*******@*****.***
Summary: Analytical, organized, efficient, detail-oriented and 6Sigma credentialed individual, possessing extensive effective coordination, project management, communications and technology skills including but not limited to:
Microsoft Office Suite: Excel, Word, PowerPoint, Outlook, Project
Oracle
Infor
SyteLine
CSI
ERP systems
ERM systems
CRM systems
Internet Savvy
Social Media Savvy
Work History:
Apex Mills - Sales Support Coordinator March 2015- Present
Impeccable Internal and external customer service and client support
Provide focused sales support for 2 multimillion dollar producing salespeople
Ad hoc sales support for regional sales team
Prepare and maintain customer profile in CRM
Manage customer interactions from acquisition through sampling process, quote, purchase order receipt.
Manage material logistics and client after care.
Problem solving and issue resolution
Management and administration of over 65 greige and finished goods contracts.
Maintain sales and client records in CRM
Maintain industry knowledge through business literature and journals
Sales Support Manager 2019- 2020
Managed & developed a team of 2 sales support coordinators
Drove joint KPI for Customer Service, Sales and Production
Created system Standard Operating Procedures
Lead regular team meetings
Managed communication and negotiations between sales, operations, production, logistics, accounting and executive management teams.
Sprint Nextel – Telecom Coordinator- December 2003- October 2013
Managed client relationship of assigned National & International accounts
Developed & maintained customer profiles in a CRM tool
Prepared reports, documents, and letters to support the account management process.
Data Analysis
Developed new business methods and procedures as a member of Nextel/Sprint Integration Team
Nextel- Market Service Representative -August 2002-December 2003
Coordinated Sales and Service of Nextel products to Corporate & Government clients
Inventory maintenance
Executive Administrator for Service & Repair Department
Nextel - Service Advisor - October 2001- August 2002
Customer Service Representative for Service & Repair Department
Telecom administration
Data Entry
LISN/ORIUS Corp- Lead Technician- Supervisor 1998- September 2000 & Installation Tech 1996-1998
Managed Central Office installation teams of 6-20 techs in Verizon CO’s throughout NYC, Nassau & Suffolk counties.
Project Management
Empire City Subway request coordination
Point of Entry requests
Employee time management
Customer quality assurance
Reporting
Data Analysis
EDUCATION AND TRAINING:
Trident University: Bachelor of Science in Business Administration & Project Management BSBA 2018
St. John’s University: Studied Medical Technology 1992-1994
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