Executive Assistant Project Manager

Carmen M. Phillips

Harleysville, PA ***** • 215-***-**** • ***************@***.*** • Linkedin.com/in/carmen-m-p-a4a0a3a/

EXECUTIVE SUMMARY

C-Suite Executive Assistant Business/Office Project Manager Employee & Operations Professional

Organized, engaging and resolution-focused operations manager. Experience delivering business value through exceptional C-suite/client relations skills. Strong problem solving and meticulous organizational execution. Additional project management skills include managing resources and improving processes. Frequently called upon to transform and revitalize the

most challenging and time-critical organizational and project issues in the healthcare sector.

Skilled at guiding teams to strategic, innovative, and creative solutions when navigating new business policies and changing priorities.

A talented advisor and mentor who has earned a high-level of confidence and trust among staff members for taking great care in developing teams and individuals.

Comfortable, focused and organized in high-volume, high-output, remote environments; able to manage multiple projects simultaneously and perform with ease in pressure-filled situations; accomplished remotely with the aid of virtual meeting tools.

KEY SKILLS

Customer Support • Training / Mentoring • Project Management • Team Leadership • Process Improvement • Customer Experience • Metrics Monitoring / Analysis • Training Documentation • Team Dynamics • Issue Resolution • Office Administration • Technical Support • Payroll • Domestic / International Travel Coordination • Travel and Expense Reporting / Management • Event and Meeting Planning

PROFESSIONAL EXPERIENCE

Genuiti Therapeutics, Inc., Lincoln, MA (Remote) Nov 2023 - Present

Chief Executive Administrator to CEO / Executive Business Manager

Ensures executive effectiveness and coordinate across organizational teams to advance the goals and objectives of the office of the CEO and the Senior Leadership Team.

Function as trusted advisor to the CEO, providing insights and recommendations to support key business decisions.

Drive operational efficiency by managing executive priorities and aligning organizational goals.

Coordinate and oversee initiatives to ensure seamless execution.

Manage the CEO’s calendar, appointments, and travel arrangements to optimize time and efficiency.

Serve as primary liaison between the CEO and key stakeholders, ensuring clear and timely communication.

Coordinate and execute internal and off-site meetings and event planning.

Oversees expense management to ensure fiscal responsibility.

Implement process optimization to enhance productivity and operational effectiveness.

Lead cross-functional projects, ensuring timely delivery and alignment with company objectives.

Support talent acquisition and team development efforts to foster a high-performance work culture.

Foster strong relationships with key clients, investors, and industry leaders.

Ensure consistency in brand messaging and corporate communications.

Spark Therapeutics, Philadelphia, PA (Remote) Feb 2021 – Nov 2023

Executive Assistant to Chief Medical and Product Strategy Officer

Ensures executive effectiveness and coordination across organizational teams to advance the goals and objectives of the Development Organization.

Manages CMO’s calendar by scheduling meetings and conference calls; domestic and international, with sensitivity and awareness of urgency. Maintain standards of strict confidentiality with respect to all matters and documents.

Directed coordination for on and off-site meetings and events.

Effectively implements reminder systems ensuring meetings, deadlines, and other scheduled commitments met timely.

Manages and facilitates weekly Development Leadership Meeting agenda and prepares PowerPoint presentations for monthly Development All Hands meetings.

Manages and facilitates bi-monthly Development Scientific Advisory Committee virtual / hybrid meetings with Zoom panelist and listening room platform.

Manages new hire process by coordinating pre-screening calls with hiring managers, schedule interviews and debriefs with key stakeholder and executes implementation of on-boarding plans for Development leadership team executive’s new hires.

Leads the Development teams’ Sr. Administrative Assistants from onboarding to mentoring in areas of corporate culture, administrative applications, SOPs, cross functional exposure, and team building.

Collaborate with CMO’s Chief of Staff to provide insight, and support of special projects and initiatives.

Arrange complex domestic and international travel for international global leaders.

ValueHealth, Wayne, PA Apr 2018 – Jul 2020

Executive Administrator/Business Manager to Executive Chairperson

Ensure executive effectiveness and coordinates across organizational teams to lead high-visibility projects for the Chairperson and other c-suite executives.

Managed and administered quarterly board meeting process by tracking key meeting information and ensuring successful completion of action items.

Spearheaded the implementation of board meeting tool, DirectorPoint, that enhanced effectiveness of board meetings, including technology troubleshooting and issue identification.

Developed and delivered new onboarding training program for business development professionals including creating training modules and materials.

Successfully managed a large office renovation project for the Devon/Philadelphia C-suite office, ensuring alignment with budget constraints and growth requirements. Collaborated closely with the executive sponsor, architect, contractors, and vendors to optimize the use of existing office space.

The Advisory Board Company, Plymouth Meeting, PA Sep 2013 – Apr 2018

Office Manager, Executive Assistant to GM

Managed the day-to-day operations of the Plymouth Meeting satellite office which housed the iRound Development and Service teams; provided executive administrative support to senior executives.

Successfully managed right sizing of office space initiative resulting in 50% reduction in leasing costs

Developed and executed consolidation of office space project plans within budget and increased efficient use of space and implemented improvements to the overall aesthetics.

Managed complex and shifting calendar for meetings with executives, external parties, and other stakeholders. Proactively scheduled appointments and meetings based on personal knowledge of workload and priorities.

Liaison with Career Management to ensure seamless onboarding of new hires.

Ensured the accurate retention and availability of records by establishing and maintaining filing system, both manual and electronic.

Managed and coordinated executive travel and prepared expense reports.

Sub-Contractor – Executive Administrator, Bookkeeper, Philadelphia Region, PA Mar 2012 – Jun 2013

Contracted to provide C-suite executive clients with senior executive administrative leadership, personal assistance, and executive marketing support.

Maintained essential business functions such as reconciling bank statements and credit cards, processed expense reimbursements, A/P & A/R, created vendor accounts, and created electronic filing systems via QuickBooks and time management applications (Schecter Financial Services).

Managed CEO’s complex and dynamic travel arrangements, managed contacts, and communications (United Health Care).

Conducted research to prepare, gather and proof briefing materials, agendas, and decks for Executives (Investment Counseling).

Developed an alert system for upcoming deadlines on incoming requests and events that drastically reduced time spent on resource coordination and increased productivity (Investment Counseling).

excelleRx, Inc., Philadelphia, PA Oct 2007 – Feb 2012

Sr. Executive Administrator / Executive Office Manager

Provided executive administrative leadership and support to the CEO/President, which included but not limited to administrative project management, calendar management, scheduling and planning of corporate events, meetings, travel arrangements; fielding and responding to general inquiries from the organization and senior management team.

Managed administrative and special projects – directed special projects, varied in nature.

Managed the President/CEO’s calendar by scheduling elevated level & confidential meetings and conference calls, with sensitivity and awareness of urgency. Maintained standards of strict confidentiality with respect to all confidential matters, documents, and data.

Organized and coordinated all aspects of and participated in C-suite on and off-site meetings and extraordinary events.

Developed presentations for Executive Management using PowerPoint and excel.

Responded to and maintained effective communication/relationships with senior executive managers.

Managed office space for 335 employees; liaison with property management to ensure optimum facility operations.

IMS Health, Inc., Blue Bell, PA Oct 2006 – Oct 2007

Sr. Executive Assistant to the General Manager of Global Consulting

Provided administrative leadership to the executive team and worked in cooperation with other business associates at the C-suite level.

Managed GM’s calendar by scheduling meetings and conference calls; domestic and international, with sensitivity and awareness of urgency. Maintained standards of strict confidentiality with respect to all matters and documents.

Arranged complex domestic and international travel for international global leaders.

Coordinated planning for on and off-site meetings and events.

Effectively implemented reminder systems ensuring meetings, deadlines, and other scheduled commitments were timely.

Successfully coordinated scheduling thirty-six webinars to ensure global participation to increase awareness and knowledge of the consulting practice offerings.

TECHNICAL SKILLS & PLATFORMS

QuickBooks – Microsoft Office 365 – Office Teams – OneDrive – OneNote - Zoom – GoToMeeting – Slack- GTD time management – Google Docs – Shared Drives – Concur travel and expense app – Divvy Expense App

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