Administrative Assistant Customer Service

Tori L. Fazio

** ***** *****, ******, ** *****

201-***-**** *********@*****.***

Reliable – Organized – Friendly – Detail-Oriented

Objective

Detail-oriented Administrative Assistant with over 8 years of experience providing high-level support in fast-paced office environments. Skilled in managing calendars, coordinating meetings, preparing reports, and streamlining administrative processes to improve efficiency. Known for strong organizational abilities, excellent communication skills, and a proactive approach to problem-solving. Seeking to leverage extensive office knowledge and proven multitasking talents to contribute to the smooth operations and success of a well-established company. Education

Fairleigh Dickinson University – Madison, NJ

Bachelor of Arts, 2014

Professional Experience

Administrative Assistant to Owner

Vito's Tree Care and Land Management – Belleville, NJ 2014 – 2023

● Provided high-level administrative support in a fast-paced service industry setting.

● Handled all front-office duties including phones, scheduling, customer service, and billing.

● Maintained organized filing systems, tracked client communications, and prepared service estimates and invoices.

● Acted as liaison between clients and the owner, ensuring clarity and satisfaction.

● Improved internal processes, resulting in more efficient daily operations. Self-Employed Professional

2023 – Present

● Managed a home-based furniture restoration business, overseeing daily operations, client scheduling, and bookkeeping.

● Strengthened ability to work independently, prioritize tasks, and maintain customer satisfaction.

● Maintained business professionalism while balancing flexibility and productivity. Additional Experience (Prior to 2014)

Front Desk Associate

Tantastic Tanning Salon – Nutley, NJ

● Greeted clients, managed appointments, and maintained a clean, welcoming salon environment.

● Handled payments and promoted products and services to customers.

● Provided excellent customer service and built positive client relationships. Food Service

Alberto's Restaurant – Belleville, NJ

● Delivered high-quality service in a fast-paced dining environment.

● Took and processed orders, managed tables, and ensured customer satisfaction.

● Demonstrated reliability, teamwork, and strong interpersonal skills. Personal Assistant to Local Senior

Nutley, NJ

● Assisted with errands, scheduling, and day-to-day support for an elderly individual.

● Demonstrated compassion, patience, and organizational skills in a trusted personal role. Key Skills

● Office Management & Organization

● Professional Written & Verbal Communication

● Microsoft Office & Google Workspace

● Calendar & Scheduling Systems

● Student & Family Interaction

● Multitasking in Fast-Paced Environments

● Friendly, Helpful, and Approachable Attitude

● Confidentiality & Professionalism

References

Available upon request.

Tori L Fazio

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