Patient Care Certified Medical
Resume:
EMPLOYMENT HISTORY
Certified Medical Technician, Our Promise Care Homes, Chapel Hill, NC FEB 2024 - MAY 2024
Unarmed Security Officer, Allied Universal, Durham, NC OCT 2022 - MAR 2024
Patient Care Coordinator, Freedom Fertility Pharmacy, Remote JUN 2022 - SEP 2022
Security Team Specialist, Turbo Tax, Remote
DEC 2021 - JUN 2022
Customer Service Representative, Turbo Tax, Remote Chapel Hill, United States
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ERIANA MCLAUGHLIN
CERTIFIED MEDICAL TECHNICIAN
PROFESSIONAL SUMMARY
Certified Medical Technician with 5 years of experience enhancing patient care through innovative medication management and precise monitoring of vital signs. Demonstrates expertise in patient advocacy, quality assurance, and emergency response, fostering a supportive and efficient healthcare environment. Committed to advancing patient outcomes and safety protocols through empathetic care and collaborative teamwork. Administered medications, monitored vital signs, ensured patient safety, enhancing care quality. Collaborated with healthcare team, improved patient outcomes through precise medication management. Trained new staff in medical protocols, fostering a supportive and efficient work environment. Provided compassionate care to residents, fostering trust and enhancing their overall well-being. Monitored vital signs and documented changes, enabling timely interventions and reducing emergency incidents. Monitors premises ensuring safety and compliance, preventing unauthorized access. Reduced incidents by implementing proactive security measures and vigilance. Utilizes surveillance equipment effectively, maintaining detailed incident reports. Collaborates with team to enhance security protocols, fostering a secure environment. Responds promptly to emergencies, mitigating risks and ensuring swift resolution. Conducted regular safety inspections, identifying vulnerabilities and implementing corrective measures, leading to marked improvements in site security. Demonstrated strong communication skills in de-escalating conflicts, contributing to a safer atmosphere and improved client satisfaction. Coordinated patient care by managing medication orders, ensuring timely delivery, and enhancing treatment adherence for improved health outcomes. Provided empathetic support to patients and families, fostering a trustful environment that encouraged open communication about treatment plans. Streamlined patient intake processes through data analysis, leading to reduced wait times and increased patient satisfaction scores. Collaborated with healthcare providers to develop personalized care plans, resulting in measurable improvements in patient compliance and satisfaction. Facilitated seamless communication between patients and healthcare teams, enhancing understanding of treatment plans and improving overall patient satisfaction.
Implemented a robust medication tracking system, ensuring accurate order fulfillment and significantly boosting patient adherence to treatment protocols. Implemented security protocols that reduced breach incidents, ensuring client data integrity and enhancing trust. Conducted thorough risk assessments, identifying vulnerabilities and driving actionable improvements to security measures. Maintained comprehensive security logs and conducted regular audits, ensuring compliance with industry standards and regulations. Enhanced data encryption protocols, achieving substantial improvements in client data security and trustworthiness. Performed detailed security audits, pinpointing critical vulnerabilities and implementing effective remediation strategies. Resolved customer inquiries efficiently, enhancing satisfaction scores and contributing to a positive service reputation. Provided empathetic support to clients during tax season, ensuring a seamless experience and building lasting trust. Analyzed customer feedback to identify service trends, implementing improvements that led to noticeable gains in service delivery. Coordinated with team members to streamline processes, reducing response times and fostering a culture of teamwork. Maintained accurate records of customer interactions, ensuring compliance with company policies and enhancing data integrity. Delivered exceptional customer service, ensuring clients felt valued and understood throughout the tax process. DEC 2020 - DEC 2021
Housekeeping Supervisor, Aloft Hotel, Morrisville, NC SKILLS
Patient Advocacy Data Analysis
Team Leadership Quality Assurance
Emergency Response Patient Care
Safety Protocols Computer Literacy
Empathy Detail Oriented
Documentation Skills Problem Solving
Time Management First Aid
Technical Skills Surveillance Techniques
Emergency Preparedness Compassionate Communication EDUCATION
JUN 2023
Associates in Applied Science of Criminal Justice Technology, Wake Technical Community College, Raleigh, NC JAN 2017
High School Diploma, Northern High School, Durham, NC Led a team of housekeepers, fostering a collaborative environment that improved team morale and enhanced service quality. Streamlined cleaning processes, resulting in noticeable improvements in room turnover rates and guest satisfaction scores. Mentored new staff in service excellence, cultivating a positive workplace culture and enhancing overall guest experience. Implemented inventory tracking for cleaning supplies, reducing costs and ensuring optimal stock levels for uninterrupted operations. Conducted regular inspections to uphold cleanliness standards, resulting in improved guest reviews and repeat bookings.
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