Supply Chain Human Resources

Crystal Bailey

Virginia Beach, VA • ********@*****.*** • 757-***-****

Professional Summary

Detail-oriented Administrative and Logistics Professional with over 10 years of experience in supply chain coordination, vendor communication, driver dispatch, and issue resolution across corporate, retail, and logistics environments. Proven ability to manage high-volume workflows, support cross-functional initiatives, and ensure timely and accurate operational deliverables. Skilled in SAP, Microsoft Office, and CRM systems. Known for maintaining strong vendor and carrier relationships, resolving logistics issues promptly, and ensuring seamless supply chain operations.

Professional Experience

Merchant Assistant

Family Dollar Corporate Office – Chesapeake, VA

Dec 2024 – Present

Coordinate communication between merchant teams, vendors, logistics, and internal departments to support timely product launches and promotional campaigns.

Resolve purchase order and invoice discrepancies by working cross-functionally with logistics and finance teams.

Track SKU and PO status, providing visibility and updates to stakeholders.

Assist in cross-departmental projects aimed at streamlining operations and improving sell-through rates.

Maintain and update product data, vendor records, and performance summaries using CRM and SAP tools.

Human Resources Administrator

ECPI University – Virginia Beach, VA

Mar 2024 – Dec 2024

Handled onboarding logistics, processed offer documentation, and coordinated orientation schedules.

Maintained personnel file compliance and supported employee relations through professional and timely communication.

Collaborated with payroll and benefits vendors to ensure accurate employee data management.

Import Support Coordinator

ZIM Integrated Shipping – Norfolk, VA

Jul 2022 – May 2023

Managed and resolved logistics-related issues for global imports, ensuring smooth end-to-end operations across the supply chain.

Delivered timely, action-oriented reporting and ad hoc performance summaries to meet business needs.

Provided guidance to logistics partners, carriers, and brokers, ensuring compliance with documentation and customs protocols.

Facilitated new customer onboarding by guiding users through shipment tracking tools and KPI adherence.

Utilized SAP and internal logistics systems to monitor shipment status and process invoices accurately.

Concierge / Mortgage Loan Processor

Movement Mortgage – Chesapeake, VA

Oct 2020 – June 2022

Supported applicants through the mortgage process by ensuring timely documentation and interdepartmental communication.

Maintained efficiency in pipeline processing, loan packaging, and applicant support services.

Compliance Specialist

Atlantic Bay Mortgage – Virginia Beach, VA

May 2019 – Oct 2020

Audited mortgage loan files for federal and state compliance.

Prepared audit reports and addressed internal documentation discrepancies.

Human Resource Recruiter (Temp)

MV Transportation – Norfolk, VA

Jan 2019 – May 2019

Coordinated full-cycle recruitment support including interview scheduling, applicant tracking, and onboarding logistics.

Customer Service Representative / Government Audit Processor

Movement Mortgage – Norfolk, VA

Sep 2015 – Sep 2018

Managed inbound customer service for loan inquiries and government audit processing.

Reconciled data discrepancies and ensured compliance documentation was up-to-date.

Assistant Office Manager & Logistics Dispatcher

Kempsville Building Materials – Chesapeake, VA

Sep 2013 – Sep 2015

Coordinated dispatch operations for 15 drivers, managing daily routes and providing immediate support during breakdowns, blowouts, and delays.

Resolved real-time logistics disruptions to maintain seamless supply chain operations and meet delivery targets.

Generated delivery and billing reports, maintained accurate records, and ensured on-time freight scheduling.

Provided vendor onboarding and support, aligning new carriers with delivery expectations and KPI standards.

Administrative & HR Assistant

P&S Home Health Care Solutions – Portsmouth, VA

Jun 2011 – Sep 2013

Managed employee records, onboarding, and scheduling.

Supported both customers and staff with service coordination and daily operations.

Education

Associate of Science in Business Administration

Tidewater Community College – Virginia Beach, VA

Certifications & Technical Skills

Software: Microsoft Office Suite (Excel, Outlook, PowerPoint, Word), SAP Logistics, CRM Systems, Applicant Tracking Systems (ATS)

Core Competencies: Supply Chain Operations, Carrier Coordination, Logistics Issue Resolution, PO/SKU Tracking, Vendor Onboarding, Project Support, Cross-Functional Collaboration, Data Analysis, Professional Communication, Compliance

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