Customer Service Front Desk

Jamia Williams

**********@*****.*** 301-***-**** Washington, DC 20020

Summary

Motivated professional with talent for coordinating guest services. Proactive with a history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in a fast-paced, intense environment.

Skills

●Customer Service

●Cash handling experience

●Conflict Resolution

●Calendar Management

●concierge services

●front desk management

●Problem-solving skills

●Time Management

●Microsoft Office

●Oral and written communications

●Building link

Experience

bozzuto Washington, DC

Full time 7am - 3 pm

Front Desk Concierge

02/2024 - 06/2025

●Resolved guest complaints by providing timely customer service solutions.

●Greeted and welcomed guests upon arrival, providing excellent customer service.

●Assisted visitors with any questions or concerns they may have had during their stay.

●Monitored the lobby area to ensure a clean environment that was conducive to business operations.

●Performed administrative tasks such as filing documents, updating databases and preparing correspondence materials.

●Developed strong relationships with clients through effective communication skills.

●Greeted and welcomed guests upon arrival, providing excellent customer service.

●Scheduled space or equipment for special programs, meeting and conferences

United States Postal Service Capitol heights, MD

Mail Handler Assistant

09/2023 - 01/2024

●Organized documents related to shipping activities including invoices, packing slips, bills of lading.

●Sorted incoming mail according to established procedures and distributed it to appropriate departments.

●Inspected parcels for proper sealing before they were sent out and ensured that all items were securely packaged.

●Conducted regular inventory checks to ensure adequate supply levels are maintained at all times.

●Managed customer inquiries regarding orders placed via phone or email in a timely manner.

El presidente Washington, DC

Server/host

03/2023 - 08/2023

●Greeted customers and provided exceptional customer service.

●Processed credit card transactions quickly and securely.

●Conducted inventories on a regular basis to track stock levels.

●Accurately recorded orders on cash register and point of sale system

●Brought wine selections to tables with appropriate glasses and poured for customers

●Served food and beverages to patrons and immediately remedies issues with orders

●Handled money transactions accurately while following company procedures for handling cash payments

●communicated with host, busser and kitchen staff to prepare for and serve customers

●upheld high standards of sanitation in accordance with health department regulations

●Ensured that each guest was served courteously, quickly, and efficiently.

Summer Youth Employment Program Washington, DC

Administrative Assistant

06/2022 - 08/2022

●Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.

●Managed office supplies inventory and placed orders when necessary.

●Handled confidential documents in an organized fashion according to established protocol.

●Ensured efficient operation of office equipment such as printers, copiers and fax machines.

●Facilitated communication between different departments within the organization.

●Scheduled appointments between clients and customer and internal staff members

●Handled incoming calls and direct callers to appropriate department or employee

●Managed daily office operations and maintenance office supplies inventory, ensuring efficient workplace functionally.

Education and Training

KIPP DC COLLEGE PREPARATORY Washington, DC

High School Diploma

06/2022

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