Customer Service Call Center

KT Kayla Therrell

Chicago, IL ***** 773-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

Dynamic educator and customer service specialist with proven expertise in classroom management and problem resolution. Excelled at Child Care Careers by fostering student growth and resolving customer disputes at Discover. Skilled in Microsoft Excel and effective communication, consistently achieving positive outcomes. Demonstrates exceptional multitasking and interpersonal abilities, ensuring high levels of customer loyalty and student engagement.

SKILLS • Classroom Management

• Student Engagement

• Project-based learning

• Assessment Strategies

• Teamwork and Collaboration

• Problem-Solving

• Time Management

• Multitasking

• Excellent Communication

• Team Collaboration

• Interpersonal and Social Skills

Student Motivation and

Engagement

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• Schedule Management

• Co-Teaching and Co-Planning

• Customer Service

• Active Listening

• Problem-solving abilities

• Critical Thinking

• Data Entry

• Customer Relations

• Problem Resolution

• Call center experience

• Computer Proficiency

• Money handling abilities

• Complaint Handling

• Microsoft Excel

• Payment Processing

Professional telephone

demeanor

•

• Call Center Operations

• Microsoft Outlook

• Scheduling

• Follow-up skills

• Call Management

• Appointment Scheduling

• Documentation

• Microsoft PowerPoint

WORK HISTORY SUBSTITUTE TEACHER/TEACHER AIDE 06/2021 to CURRENT Child Care Careers Chicago, IL

Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

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• Upheld classroom routines to support student environments and maintain consistent schedules.

Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.

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Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

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CUSTOMER SERVICE REPRESENTATIVE 02/2019 to 05/2021 Discover Chicago, IL

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Responded to customer requests for products, services, and company information.

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EDUCATION High School Diploma None 06/2018

Fenger High School, Chicago, IL

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