Customer Service Food

Experience

Longhorn Steakhouse Bismarck, ND

Server 07/2024 - 09/2025

Providing full service to customers, including food and beverage handling Alcohol, beer, and wine knowledge, including food pairing Thorough menu knowledge

Taking and managing orders efficiently

Demonstrating exceptional time management skills

Resolving conflicts with customers effectively

Achieving high levels of customer satisfaction, with guests praising the service received Winning contests for upselling and speed in serving food Culver's Bismarck, ND

Shift Manager 06/2022 - 04/2024

Practiced customer service, hospitality, communication, and leadership skills Built strong relationships with team members and customers Resolved customer issues promptly and ensured customer satisfaction Ensured guests felt comfortable and content in the restaurant Gained skills in food preparation and cooking

Skills

Customer service, Communication skills, Food service, Restaurant experience, Guest services, Leadership, Time management

Languages

English

Summary

In my experience, I have learned the significance of rapport between guests, crew members, and managers. I believe that holding a positive attitude towards the workplace fosters a positive environment for customers and coworkers, which offers an overall better experience for everyone.

In past work experience, when a customer has had an issue, I made sure to identify the root cause of the problem and explain how it could be resolved to both the customer and the team members. I value the importance of customer service, hospitality, and communication. I understand how vital it is to ensure that guests receive quality service and goods in a timely manner. I am passionate about building relationships with guests and ensuring that they are always satisfied with their experience.

I am also skilled in time management, menu knowledge, liquor, beer, and wine knowledge, food preparation, cooking, and food safety.

Sophia Churchill

701-***-**** **********@******.*** Minneapolis, MN

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