Customer Service Youth Program

Ronaya Harris

**** ******* **., *** *****, NV ***19

702-***-**** ********************@*****.***

Professional Summary

Customer-focused professional with over three years of experience in retail, youth program assistance, and customer service. Proven expertise in managing transactions, resolving customer issues, supporting youth development, and contributing to organizational success. Skilled in upselling, team collaboration, and creating positive, growth-oriented experiences. Experience

Summer Camp Assistant

Doolittle Community Center – Las Vegas, NV

June 2021 – August 2023

• Implemented engaging camp activities fostering physical, social, and emotional growth among campers.

• Assisted in supervision and leadership, maintaining a safe and inclusive camp environment.

• Encouraged positive decision-making, responsibility, and initiative in campers through supportive and upbeat guidance.

• Contributed to the development of group activities that promoted teamwork and skill improvement. Customer Service Representative

Enterprise Rent-A-Car – Las Vegas, NV

June 2022 – Present

• Delivered exceptional customer service by assisting clients with rental inquiries, reservations, and vehicle selection.

• Managed the rental process, ensuring seamless check-ins and check-outs.

• Resolved customer concerns promptly, maintaining a high satisfaction rate.

• Processed rental agreements, payments, and returns with precision using internal systems.

• Contributed to branch goals by promoting additional services and upselling options. Retail Associate

Michael Kors – Las Vegas, NV

April 2021 – January 2022

• Set up visually appealing merchandising displays in storefront windows and at the register.

• Processed returns, handled inventory, and facilitated customer purchases. Retail Associate

Shoe Palace – Las Vegas, NV

December 2019 – April 2021

• Supported sales exceeding $1M through exceptional customer service and upselling techniques.

• Collaborated with team members to maintain inventory across 10 departments.

• Assisted customers in locating products in-store and across other locations. Skills

• Retail Sales & Merchandising

• Customer Service Excellence

• Youth Leadership & Mentoring

• Conflict Resolution

• Upselling & Cross-Selling

• Data Entry & POS Systems

Education

Legacy High School – Las Vegas, NV

Graduated June 2021

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