Customer Service Technical Support
Resume:
Kevin Searles
Customer Service
Greensboro, NC 27410
**************@*****.***
Summary
Dependable Customer Service Representative with over fifteen (15) years of experience. Skills include responding to customers and performing office support duties. Efficiently work independently as well as collaboratively. SKILLS
Customer Service Specialist, Critical Thinking, Communications, Time Management, Surveillance, Keyboarding Skills, and Mental Health, Health Insurance, Medicare advocate, Medicaid advocate.
EXPERIENCE
Everise, Greensboro, NC - Ambetter a member Services Apr. 2025 - Present
- Assist customers with understanding their Ambetter commercial medical, vision and dental benefits.
- Advocate for the members by contacting health, dental, and vision providers to schedule appointments and correct billing errors.
Monarch, High Point, NC - Caregiver Specialist Oct. 2024 - Aug 2025
- Assist four patients with bathing, cooking, and administering medications within the group home.
- Assist in development of independence by implementing daily goals (ie laundry, dishwashing).
United States Post Office, Lexington, NC - Rural Carrier March. 2024- Oct 202
- Deliver packages to residential and businesses along a designated route.
- Sort and organize mail and packages for residents and businesses for the delivery route.
United Healthcare, Work From Home - Advocate4Me Agent Jan. 2023- Feb 2024
- Assist customers with understanding their United Healthcare Medicare benefits and billing from providers.
- Advocate for the members by contacting health, dental, and vision providers to schedule appointments and correct billing errors.
Conduent, Work From Home - Kentucky Department for Community Benefit Services Nov. 2021 - Sept. 2022
- Assist customers with enrollment in Medicaid and Quality Health Plan services.
- Assist in technical support with citizens in Kentucky using the Kynnect portal. Conduent, Work From Home - Customer Support Sales Agent July 2021 - Nov 2021
- Assist customers with their orders within the Apple brand.
- Issue refunds and return orders for customers.
Concentrix Work at Home - Apple Tier 1 Technical Support May 2020 - Aug. 2020
● Assist Apple's customers with troubleshooting technical issues on their Apple devices.
● Create appointments for Apple's customers to get their devices serviced.
Concentrix, Work at Home - iTunes Billing Agent
Dec 2019 - May 2020
● Provide technical support to customers with Apple apps on their Apple devices.
● Assist customers with viewing billing and creating service orders to visit Apple retail stores.
EDUCATION
Alamance Community College, Burlington, NC - GED
May 2010
Contact this candidate