Quality Assurance Continuous Improvement

Brandi Buck

Saginaw, MI

Email: ********@*****.*** Phone: 989-***-****

LinkedIn: linkedin.com/in/brandi-buck-csdiversity

Date: October 08, 2025

Professional Summary

Results-driven Senior Operations and Quality Leader with over seven years of experience leading high-performance teams, analyzing operational data, and driving continuous improvement across multi-site environments. Proven expertise in quality assurance, process optimization, and data analytics that elevate performance, compliance, and customer satisfaction. Skilled in cross-functional collaboration, leading initiatives that improve safety, quality, and employee engagement. Adept at translating complex metrics into actionable insights that strengthen organizational excellence and align with enterprise objectives.

Core Competencies

Quality Assurance & Continuous Improvement Data Analytics & KPI Dashboard Design Root-Cause

& Gap Analysis Process Standardization & Optimization Cross-Functional Leadership & Communication Customer Experience & Retention Strategy Statistical Reporting & Power BI Visualization Lean & Operational Efficiency Practices Team Leadership, Coaching & Performance Management

Professional Experience

Surgical Services Manager / ABIDE Dyad Partner – Northeast Markets Ascension Health ® MyMichigan Health (Acquisition) Feb 2018 – Aug 2025 Saginaw, MI

• Directed two multi-site surgical departments (25–30 employees), overseeing quality, safety, and operational performance metrics while driving process consistency and compliance across locations.

• Partnered with system leadership to establish KPI dashboards and Power BI-based analytics for quality improvement and workforce engagement tracking.

• Served as ABIDE Dyad Partner, co-leading the psychological safety survey initiative to assess and strengthen engagement, inclusion, and satisfaction across teams.

• Conducted root-cause analyses to identify process deviations and implement corrective actions, achieving measurable reductions in workflow variance and error rates.

• Presented data-driven insights and improvement outcomes to executive leadership, supporting organizational excellence and regulatory readiness.

• Collaborated across departments (nursing, supply chain, HR) to standardize quality procedures, optimize scheduling, and improve efficiency while maintaining patient safety benchmarks. Clinical Clerkship Coordinator

Michigan State University College of Human Medicine Jan 2016 – Feb 2018 East Lansing, MI

• Coordinated data-driven quality and engagement tracking systems for medical student placement and evaluation across multiple clinical sites.

• Collected and analyzed performance and satisfaction data, producing dashboards and reports that informed academic leadership’s continuous improvement plans.

• Served as liaison between internal departments and external healthcare partners to align academic, operational, and compliance standards.

Program Developer / Adjunct Faculty – Health Sciences Division Delta College

2019 – 2022 Saginaw, MI

• Developed and launched the first Sterile Processing Technician (SPT) Program in the Tri-City area, building performance tracking tools and satisfaction surveys to monitor quality outcomes.

• Collaborated with institutional marketing and enrollment teams to build awareness and recruit high-caliber students, achieving full-capacity enrollment in the first year.

• Implemented continuous improvement frameworks to refine program delivery based on participant feedback and post-graduate success data.

• Created and presented detailed reports and dashboards to academic leadership to support program expansion and external accreditation.

Education

PhD, Holistic Medicine (In Progress, 2027) – University of Natural Health MBA, Healthcare Management (2022) – Touro University Worldwide BBA, Healthcare Management (2016) – Northwood University Associate of Applied Science & Associate of Arts (2015) – Delta College Key Achievements

• Designed and implemented KPI dashboards and reporting tools that streamlined data visibility and supported strategic decision-making.

• Reduced workflow inefficiencies and improved cross-department communication, aligning quality initiatives across multiple sites.

• Spearheaded ABIDE psychological safety survey implementation, leveraging analytics to strengthen retention and engagement.

• Developed and launched a region-first workforce development program replicated by other educational institutions.

• Recognized for leadership in process improvement, operational excellence, and staff development, fostering high-performance cultures built on accountability and inclusion.

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