Customer Service Representative

Jessica Lord-Schwietert

*******@*******.*** 253-***-**** San Antonio, TX

SUMMARY

Customer Service Representative with 5 years of experience in customer relations, problem-solving, and data

entry. Proven track record in delivering prompt service and maintaining customer satisfaction at Lincare Inc. and

Nutrisystem. Skilled in Microsoft 365, Teams, and medical billing and coding, seeking to leverage expertise in a dynamic

customer-focused role.

WORK EXPERIENCE

Goldman Sachs Bank USA San Antonio, TX

Collections Agent Mar 2025 - Present

• Contact clients regarding delinquent accounts to arrange repayment solutions.

• Negotiate payment plans while ensuring compliance with company policies and regulations.

• Maintain detailed records of client interactions and account status updates.

• Educate clients on financial obligations, potential consequences, and available repayment options.

• Collaborate with internal departments to resolve account discrepancies and escalate issues when necessary.

Lincare Inc. San Antonio, TX

Customer Service Representative Jul 2024 - Present

•Utilize HIPPA certification and expertise in medical billing and coding to ensure compliance and accuracy in

handling sensitive patient information.

•Perform data entry and manage appointment scheduling effectively, leveraging proficiency in Microsoft Teams to

enhance communication and coordination.

Greenhouse Agency San Antonio, TX

Sales Support for Coca-Cola Jul 2023 - May 2024

•Utilized Repsly software for data entry to streamline account management processes.

•Assisted in the development and turnover of new accounts, expanding Coca-Cola's customer base.

•Fostered strong relationships with existing and new clients to enhance customer satisfaction and loyalty.

HighPoint Sales And Marketing San Antonio, TX

Sales Representative Sep 2022 - Jul 2023

•Developed and delivered engaging sales presentations to effectively convey product benefits and increase customer

understanding.

•Negotiated contracts and cultivated relationships with key clients, enhancing customer loyalty and expanding sales

opportunities.

•Contributed to event marketing and brand promotion initiatives, implementing marketing plans that increased

brand awareness and drove sales growth.

Nutrisystem San Antonio, TX

Customer Service Representative Jan 2022 - Jun 2022

•Provided efficient and prompt customer service by managing a high volume of incoming calls, ensuring minimal

wait times and prioritizing customer needs.

•Promoted available products and services during customer interactions, contributing to enhanced customer

satisfaction and retention.

•Maintained and updated customer records accurately, supporting account management and service delivery

processes.

Fred Meyer Stores Fairbanks, AK

Home Associate Mar 2021 - Jul 2021

•Ensured resolution of customer issues by verifying necessary adjustments and processing changes to enhance

satisfaction and loyalty.

•Organized and arranged merchandise to optimize visual appeal and promote sales, including building pallets,

tagging products, and maintaining orderly racks and shelves.

•Managed cash register operations efficiently while staying informed on promotions and events to educate

customers and drive additional sales.

Home Nurse, All Ways Caring Fairbanks, AK

Hospice Nurse Jan 2020 - Jul 2021

•Conducted routine and annual physical examinations, ensuring adherence to departmental safety and infection

control policies.

•Supervised and coordinated patient care and support staff activities, maintaining comprehensive and detailed

records of patients' health care plans and prognoses.

•Assisted residents with daily personal routines and provided companionship, fostering trusting relationships and

ensuring a safe, organized living environment.

1st Call Cleaners San Antonio, TX

Trainer Jul 2021 - Jan 2021

•Evaluated the performance of fellow instructors, providing constructive feedback to enhance instructional quality

and effectiveness.

•Managed inventory by tracking stock levels, requisitioning new stock, and ensuring optimal merchandise

availability to meet customer needs and increase sales.

•Facilitated communication between the team and the home office, ensuring alignment on operational goals and

adherence to company standards.

K & L Distributors Fairbanks, AK

Merchandise Associate Jul 2020 - Jan 2021

•Inspected merchandise for quality assurance and arranged optimal display locations, ensuring effective product

presentation and compliance with company standards.

•Developed and maintained strong vendor relationships to facilitate prompt resolution of issues and efficient

ordering of samples, enhancing overall business support.

•Constructed end caps and aisle displays to spotlight products and boost promotional campaigns, while safely

operating equipment such as pallet jacks, forklifts, and trash compactors. GEO Reentry Service Ester, AK

Shift Supervisor Sep 2018 - Jan 2020

•Developed and implemented efficient employee schedules and task delegation strategies to optimize team

performance and meet operational demands.

•Conducted routine quality and compliance inspections while documenting production data and material usage to

ensure adherence to standards.

•Executed daily financial activities and prepared weekly reports to support informed management decision-making.

EDUCATION

BYU Pathway

Certificate

New England College

Undergraduate, Human ServicesHenniker, NH

SKILLS

Expert Experienced Customer Relations • Retention Strategies Problem-Solving Strengths • Medical Billing and

Coding Experienced • Serve Customers Complex Problem-Solving • Repsly Program • Microsoft 365 • Outlook Mail

• Teams • Zoom • Data Expert • Appointment Setter • Goal Oriented

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