Office Manager Medical

Kelly M. Callan

Philadelphia, PA 267-***-**** *************@***.***

Professional Summary

Experienced Medical Office Manager with 28+ years of expertise in corporate and private medical practices. Skilled in staff management, HR, billing, compliance, and patient relations. Proven ability to streamline office operations, improve workflow efficiency, and maintain high standards of patient care. Proficient in multiple EMR platforms and insurance portals.

Experience

Medical Office Manager

Kowalski Surgical Center, LLC / Bucks Center for Vein Medicine – Aug 2017–Present

Oversee daily operations, scheduling, and staffing for busy surgical and vein medicine practice.

Obtained NPI, tax ID numbers and all insurance contracts and successful participation when Dr. opened his practice to get him set up with insurance participation and what it takes to accept and bill insurances.

Recruit, hire, and train employees; create and update employee manuals.

Manage patient flow: check-in, copay collection, scheduling surgeries/appointments, and addressing inquiries.

Proficient in EMR systems (Athena, STI Perfect Care, Azalea, Trinity); skilled with insurance portals (PearlPortal, Availity, NaviNet, UMR).

Ensure compliance with OSHA, HIPAA, fire inspections, and safety protocols.

Handle billing, AR reports, insurance verification, prior authorizations, and patient responsibility estimates.

Assist in office surgeries, patient care, and cover staff absences while maintaining managerial duties.

Medical Office Manager

Dr. Michael C. Jacobelli, M.D., F.A.C.S. / Bucks County Center for Vein Medicine – June 1992–Aug 2017

Directed operations and staff management, including payroll, taxes, and HR functions.

Transitioned practice from paper records to EMR; maintained secure medical record storage and compliance.

Created practice website and patient education materials.

Managed insurance coding, billing, and negotiated with medical directors for coding/payment policies.

Oversaw all aspects of opening and managing the Bucks County Center for Vein Medicine.

Ensured patient satisfaction through clear communication, scheduling, and financial responsibility guidance.

Assistant Manager and Receptionist

Flowers Mills Veterinary Hospital - 1984 to 1992

Checked in patients, collected past due payments, scheduled appointments, answered phones and general office duties

Created "employee handbook"

Scheduled hours for all doctors, employees and patients.

Led human resource meetings, employee motivational exercises, and questionnaire and satisfaction discussions.

Responsible for new hires and employee reviews

Responsible for implementation of new office computer system replacing the previous manual system. Also was responsible for updating, troubleshooting and training of this new system

Education

Bucks County Community College – Coursework in Music & Fine Arts

Certifications & Training

- OSHA Compliance

- HIPAA Compliance & Patient Rights

- Medical Office Billing & Coding

- Patient Collections

- Fire & Emergency Protocol

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