Administrative Assistant Customer Care

Sherwood Park, Alberta / (***) *** - **** / ***********@*****.***

Chloe Curio-Sanchez

PROFILE

An Administrative Assistant with a diploma in Administrative Professional and 10+ years of experience providing administrative assistance and excellent customer care. Demonstrates advanced ability to work independently, coordinate multidisciplinary team members, and form positive relationships with clients. EDUCATION

Administrative Professional Diploma - Campbell College, Edmonton, Alberta

• Received training and certifications in Business English and Communications, Business Math, Applied Office Procedures, Professional Development Workshops, Computer Training (Microsoft Office Suite), and more

• Practicum (Two Months): Admin Assistant, EAE Workforce Participation Branch, Gov of AB, Edmonton

o Provided direct support to Executive Director with email management using Microsoft Outlook

o Processed branch invoices with Microsoft Excel and ensured data accuracy o Classified paper files in accordance with departmental records management practices o Organized electronic files of branch

o Provided support and assist branch staff related to email, word processing, and computer issues

CORE COMPETENCIES

• Works well under pressure in a busy administrative environment and under large work volume

• Prioritizes work task and manages workflow

• Enjoys working with others and demonstrates ability to work independently and without direct supervision

• Pays strong attention to detail and ensures high degree of accuracy in data entry and invoicing

• Performs daily cash-outs and balances daily/shift sales receipts

• Process product orders by telephone, email, and in person

• Provides a welcoming and informative first point of contact and serves customers with courtesy, respect, and professionalism

• Demonstrates keen sales abilities; identifies customer needs, provides education on products and service, and introduces customers to new products or improved services as appropriate

• Excellent understanding of the handling and storage of Sensitive or Confidential information; strictly follows FOIP & PIPA procedures

• Software competencies include Microsoft Office Suite (Word, Excel, Outlook, etc.), GreatPlains, D365

• Valid Class Five Alberta Driver’s License with access to a reliable vehicle ADMINISTRATIVE EXPERIENCE

Customer Service Representative – Trouw Nutrition, Sherwood Park, Alberta, Oct 2024 - May 2025

• Provided friendly and informative first point of contact to customers in person, over the phone, and over email; sold orders to both businesses and directly to customers, providing client education on products and maintaining long-term, productive professional relationships

• Entered orders placed by email, phone call, and fax into ordering systems and ensured high degree of accuracy

• Answered and forwarded inbound and outbound calls

• Created and printed shipping labels and dispatched orders

• Coordinated delivery plans with drivers and customers Order Desk Clerk - Master Feeds, Sherwood Park, Alberta, December 2013 - February 2024

• Fulfilled all office and administrative responsibilities as sole Admin staff; worked independently and reported to off-site supervisor based in Southern Alberta, demonstrating ability to work to task and deadline independently

• Provided friendly and informative first point of contact to customers in person, over the phone, and over email; sold orders to both businesses and directly to customers, providing client education on products and maintaining long-term, productive professional relationships

• Entered orders placed by email, phone call, and fax into ordering systems and ensured high degree of accuracy

• Answered and forwarded inbound and outbound calls

• Created invoices for emailing or printing and processed payments

• Created and printing shipping labels and dispatched orders

• Coordinated delivery plans with drivers and customers

• Performed cash outs

Front Desk Clerk - Super 8 Hotel, Sherwood Park, Alberta, September 2013 - January 2016

• Took bookings and greeted patrons upon arrival to hotel

• Registered and assigned rooms, providing accommodations to patrons where possible

• Issued room cards and provided client concierge education

• Transmitted and received messages

• Presented statements and collected payments from departing guests REFERENCES

Tracy Warmink, Master Feeds — Product Formulations, 403-***-**** Louise Buckland, Master Feeds — Corporate Accounting Manager, 403-***-**** Lynda Martell, Master Feeds —Nutritionist, 780-***-****

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