Assistant Director Residential
Resume:
Deborah Raleigh
Residential Assistant Director
Knoxville, TN 37918
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Residential Assistant Director
The ARC of Knox County - Knoxville, TN
May 2018 to Present
Manage 2 group homes and an Independent Living program and staff. I am responsible for training, and orientations. I do staffing, workers comp and I prepare payroll each week. Clientele consists of those with behavioral health and intellectual disabilities. Ages range from 25 years of age to seniors. I monitor documentation for accuracy and make sure we are compliant with state and mental health requirements. I perform Unannounced visits to assure compliance with various state programs. I create Incident Management Reports and hold bi-weekly meetings. Staff evaluations, counseling, and problem solving are also a part of my job. I am certified to give medications and do so when necessary. I actually do whatever it takes to care for the individuals.
Preoperative/ Postoperative Floater
Gastrointestinal Associates, Inc - Powell, TN
February 2014 to May 2018
In Pre-op, I am responsible for inserting IV's, vital signs, interviewing patients, pt assessments, and inputting information into electronic medical records system. In recovery, I am responsible for pt assessment, removal of IV's, discharge instructions, and escorting pts out of facility. I travel where needed between three facilities.
Administrator
Woodhaven Memorial Gardens
September 2009 to February 2014
Answer phones, contract entry, A/P and A/R, payroll entry, Property Deeds, cash handling and bank deposits. Prepare for state audits and filing.
Director of Services
Family Support Services, Inc
December 2006 to September 2009
● Screening, hiring, managing, orienting, and training employees.
● Payroll and billing for services.
● Marketing, advertising, and administrative duties.
● Responsible for making sure business is compliant with state requirements.
● Problem resolution with employees and clients/patients.
● Sales and excellent customer service skills.
Surgical Assistant/Laser Nurse
Dr. Steven E. Ritchie
August 2004 to January 2006
Performed a variety of cosmetic laser procedures.
● Client/patient education and counseling for pre and post procedures.
● Answering phones, scheduling, product sales and administrative duties.
● Assisted with office surgeries and inventory control and purchasing of products.
● Some transcription for insurance purposes.
● Starting IV's for surgeries and phlebotomy skills were a requirement for lab work. Certified Surgical Technician
St. Mary's Surgery Ctr
April 2003 to August 2004
● Performed duties as a surgical technician.
● Day surgery for most patients.
● ENT physicians a specialty.
● Circulated if needed.
Certified Surgical Technologist
East TN Children's Hospital - East, TN, US
March 2000 to April 2003
● Assist physicians with surgery
● Serve as a colleague to new employees in the surgery department.
● Received employee excellence award March 2001.
Recruiter/Payroll/ Staffing Coordinator
Critical Care Nursing Agency
February 1995 to March 2000
Staffing, daily and weekly payroll.
● • This involves hiring and supervision of private duty and hospital staff
● • Scheduling these employees as needed, recruiting, and taking client orders.
● • Excellent communication and documentation skills are required.
● • Also, public relations are an important part of my position. Surgical Technology Instructor
Tennessee Tech Center Knoxville
January 1993 to January 1995
Traveled to various hospitals to evaluate student performance.
● Networking with operation room educators and staff.
● Maintaining good relationships with hospitals was top priority.
● Tracking monthly time and attendance, grade sheets, handling phones, test writing, classroom teaching.
● Heavy computer skills, including the use of Word Perfect and MS Office. Reason for leaving: State contract ended
Education
Diploma and Certification in Surgical Technology
Tenn. Technology Center at Knoxville - Knoxville, TN April 1981 to April 1990
High school diploma
Fulton High School - Knoxville, TN
September 1976 to June 1979
License in retirement in Real Estate License
University of Tennessee
Skills
• Payroll (3 years)
• Customer service
• Billing
• Recruitment
• Staffing
• Problem solving
• Public relations
• Purchasing
• Inventory
• Great customer service skills
• Business management
• Lasers
• Training
• Quality assurance
• Developmental Disabilities Experience
• Data Entry
• Basic Math
• Medical Office Experience
• Phone Etiquette
• Phlebotomy
• Aseptic Technique
• Workers' Compensation
• Medical Records
• Dementia Care
• Senior Care
• Time management
• Leadership
• Documentation review
• Office experience
• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Supervising experience
• Microsoft Outlook
• Typing
• Medical Terminology
• EMR Systems
• Management
• HIPAA
• Vital Signs
• Patient Care
• Medication Administration
• Epic
• HIPAA (10+ years)
• OSHA
• Computer literacy
• Manual transmission
• English
• Microsoft Powerpoint
• Operations management
• EHR systems
• Caregiving
• Animal care
• Interviewing
• Data collection
• Human resources
• Windows
• Administrative experience
• Recruiting
• Office Management
• Computer skills
• ADP
• Communication skills
• Organizational skills
• Marketing
• Conflict management
• Office manager experience
• Accounting
• Google Suite
• Program management
• Incident Management
• Employee Orientation
• Hospital Experience
• Triage
• Blood sampling
Languages
• English - Expert
Certifications and Licenses
CPR Certification
BLS Certification
Certified Surgical Technologist
AED Certification
Certified Surgical Assistant
Assessments
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Special Skills: Aseptic Technique
Business Management, employee hiring, screening, evaluations and training. Great customer service skills. Staffing, quality assurance visits for employees and clients. Working with state to meet compliance standards for the business. Payroll, billing procedures. Problem solving, purchasing, inventory, recruitment of employees and new clients, computer and administrative skills, public relations, operating room experience and using a variety of lasers.
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