Customer Service Inventory Control
Resume:
CM
Christopher McGovern
Summary
Forward-thinking, proficient in generating high level, volume driven work by developing strategies and objectives focused on sales and profitability. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities
Work History
The Darcy Hotel - AGM - Food and Beverage
Washington DC
Shooter McGee's - AGM
04/2024 - Current
Provides leadership at restaurant-level. And am able to manage salary and hourly staff, to ensure the consistent execution of quality standards, operating systems, procedures, values, mission, core values, and culture.
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● Key Accountabilities:
● Oversee all aspects of the operation within the restaurant
● Provide consistent execution and exemplary service to our guests
● Create and update business strategies for the operation to drive sales
● Manage labor deployment within parameters of budget Direct Front of House team to ensure all opening, mid, and closing procedures are followed
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● Maintain cleanliness and organization of the restaurant
● Recruit, interview, hire, and retain a successful team
● Train, coach, and mentor all team members
● Ensure completion of food safety checklists
Maintain and manage food cost, troubleshooting any issues that may arise
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● Manage P&L, forecasting, COGs, and inventory control Experienced Bar and Restaurant Manager lead our operations in a vibrant and fast-paced environment. I have a strong background in hospitality management and a passion for delivering exceptional customer service. As a manager, I oversee all aspects of operations, ensuring that our guests receive top-notch service while maintaining a positive and productive work environment for our team.
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● Duties
***********@*****.***
Arlington, VA 22209
Skills
● Approachable demeanor
● Collaborative teamwork
● Client support
● Analytical problem-solving
Education and Training
TIPS Certified
Certified Food Services Manager
01/2010
Marshall University
Huntington, WV
BBA: Finance
The Anthem DC - Lead Bartender
08/2019 - 2024
Clyde's of Georgetown - Senior Bartender
10/2019 - 08/2022
Manage daily bar and restaurant operations, including staffing, inventory control, and scheduling.
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Train, mentor, and supervise staff to ensure high standards of service and adherence to company policies.
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Develop creative drink menus and maintain an extensive knowledge of beverages, including drink flights and cocktails.
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Ensure compliance with health and safety regulations within the bar area.
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Monitor customer satisfaction and address any issues or concerns promptly.
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Collaborate with kitchen staff to create a cohesive dining experience for guests.
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Conduct regular inventory assessments and manage ordering of supplies to minimize waste.
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Implement promotional strategies to increase bar sales and enhance guest experience.
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Proven experience in restaurant management or as an assistant manager in the food service industry.
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Strong knowledge of beverage preparation, including drink flights and cocktails.
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Excellent team management skills with the ability to motivate and lead staff effectively.
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Exceptional communication and interpersonal skills to interact positively with guests and team members.
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Ability to work flexible hours, including evenings and weekends, as needed.
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Strong organizational skills with attention to detail in maintaining cleanliness and orderliness in the bar area/FOH
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Setup, stock, and organize the assigned bar according to company standards.
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Coordinate with management, security, and colleagues about any questions or concerns before, during, and after the shift.
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Control extremely fast paced environment along with teammates to ensure excellent customer service in a timely manner.
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Manage nightly transactions, often exceeding 5000 nightly, to ensure tips were accurately entered.
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Nightly cleaning assignments. Removing liquor, thoroughly cleaning the bar, coolers, rails, ice bins, soda guns, floors, and walls to exceed company expectations.
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Coordinate and execute weekly deliveries which includes rotating stock, accounting for the incoming order,and product placement.
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● Help with monthly inventory, stock rotation, and cleaning. Daily inventory overview to restock alcohol, syrups, juices, along with other necessities that are needed during the shift.
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Organize, clean, and ensure that the bar is presentable for incoming guests.
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Greet guests within 1 minute of sitting down, ensure proper customer service that exceeds expectations, create and maintain an enjoyable atmosphere.
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● Take, enter, and account for all incoming and outgoing to-go orders. Execute precise time management between guests, service bar, and to- go.
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Account for all financial transactions, employee reports and payouts, along with the shift bank provided the management staff.
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Breakdown, clean, and restock at the end of the shift to ensure the next shift is set up for success.
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Contact this candidate