Account Manager Customer Service
Resume:
Kennee Hill
Phoenix, AZ *****
***************@*****.***
Professional Summary
Authorized to work in the US for any employer
Work Experience
Account Manager
Automated Data Processing (ADP)-Tempe, AZ
December 2024 to Present
responsible for overseeing all aspects of a company's payroll process, ensuring accurate and timely payments to employees while maintaining compliance with federal and state regulations, often acting as a liaison between the payroll department, HR, and other departments within the organization to manage employee compensation and deductions effectively
Account Manager
Paylocity-Phoenix, AZ
November 2022 to Present
maintains, and reviews payroll processing systems to ensure timely and accurate processing of payroll transactions including salaries, benefits, garnishments, taxes, and other deductions. Ensures accurate and timely processing of payroll updates including new hires, terminations, and changes to pay rates. QA Analyst
American Auto Shield-Phoenix, AZ
December 2020 to April 2022
Monitor inbound and outbound call and emails responses to assess associate’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall customer’s experience.
Claims Adjuster
American Auto Shield-Phoenix, AZ
April 2020 to December 2020
Handling incoming claims calls from repair facilities requesting claim authorizations. Investigating claims based off terms and conditions of a mechanical service contract Utilizing automotive skills and knowledge to negotiate part pricing, labor rate hours, and rendering an approval or denial of a claim
(making a decision) Follow up on all claims for a timely claim resolution Researching specific automotive issues using All Data and Mitchell to verify processes Customer Service Representative
American Auto Shield-Phoenix, AZ
February 2020 to April 2020
Taking new claim calls from repair facilities, collecting initial claim information, and ensuring that the caller is transferred to the correct claims area for further handling. Handle incoming calls, averaging up to 80 per day,
Collect information from the caller to set up pre-claim in the admin system, Transfer the caller to the correct claims area, Data entry work when not answering calls, Perform all responsibilities to achieve individual goals for quality, time and customer satisfaction, Provide status on existing claims, Resolve caller issues and refer escalated items to higher levels for guidance, Research inquiries in order to provide the caller with basic information Customer Service Representative
Healing Tree Wellness Center-Detroit, MI
September 2019 to January 2020
Answering phone calls, greeting, and checking in patient, helping customers with any needs or questions with products
Customer Service Representative/ Data Entry
VXI Global-College Park, GA
July 2017 to March 2018
Filing, utilizing a specific database software program to match mail to a computer file, Software program exposure experienced with ease of learning, Image scanning, Copy machines, Fax machines, Data entry and sorting of data and phone calls. Education
Clark Atlanta University-Atlanta, GA, US
August 2014 to May 2015
Sandy Creek High School-Tyrone, GA, US
August 2013 to May 2014
Some college
Skills
• Microsoft Word
• Customer Service
• Human resources (2 years)
• Communications (3 years)
• Microsoft Powerpoint
• Salesforce
• Account management
• Live chat
• Analysis skills
• POS
• Slack
• Computer skills
• Customer service
• Financial services
• Phone Etiquette (3 years)
• Workforce management
• ADP
• Communication skills
• Medical terminology
• English
• QuickBooks
• Administrative experience
• Sales
• Accounts payable
• Microsoft Outlook
• Proofreading
• Cash Handling
• Jira
• Call Center
• Relationship management
• Zendesk
• Oracle
• Microsoft Excel
• Customer support
• Computer Skills (6 years)
• Accounting
• Typing
• Google Docs
• Time management
• Bookkeeping
• Calendar management
• Dispatching
• Customer Support
• Payroll
• Quality assurance
• Windows
• Paylocity
• IT
• Paychex
• Quality Assurance
• Microsoft Office
• training
• CSR
• Phone etiquette
• Customer Care
• Mac OS
• Customer relationship management
• Conflict management
• CRM software
• Data entry
• Data analytics
• Management
• Front Desk
• Microsoft Office (5 years)
• Office management
Certifications and Licenses
Driver's License
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