Customer Service Security Officer

Evon Tasi Levu

719-***-**** **************@*****.*** Denver, Co. 80247

SUMMARY

To secure employment with an agency where the skills, abilities and experience I've acquired can contribute to their goals and allow for continuous learning and gaining of further experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.

Full time employee

Working hours: 40hrs/wk - 80hrs/BiWkly

Overtime hours: 30+hrs

Pay Band: F Band

Current position: TSO-screener

SKILLS

Critical thinking

Flexibility

Leadership

Team work

Teaching

Coaching

Integrity and Honesty

Providing frontline security protection of air

travelers, airports and airplanes.

Performing pat down searches, operating an

x-ray machine, screening baggage, and

reviewing tickets.

Identifying dangerous objects on passengers

and/or in baggage or cargo, and

preventing these objects from being

transported onto aircraft.

Using diverse electronic detection and

imaging equipment.

EXPERIENCE

Transportation Security Officer, Transportation Security Administration-DHS, January 2022-Current Denver, Co.

Protect the nation's transportation system to ensure the freedom of movement for people and commerce

Secure flights by screening passengers and their carryon bagages X-raying passengers properties to ensure no prohibited items make it unto the aircrafts Conducting pat downs and property searches to ensure the same level of screening is issued for all individuals

Coaching new hires. Training new employees in using the SOP and procedures to do their duties to the best of their abilities and knowledge. Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.

Utilized problem solving skills to deescalate difficult customer service encounters. Upheld strong customer service standards while completing screenings. Ensured that all personnel entering restricted areas had proper credentials and authorization. Performed security screenings of passengers and their carry-on items to detect prohibited items.

Assisted in training new Transportation Security Officers on proper screening techniques. Assisted passengers with disabilities in walking through screening checkpoints. Responded quickly in emergency situations by utilizing appropriate safety protocols. Operated security equipment for screenings using hand wands and X-ray machines. Verified identification documents such as passports and driver's licenses prior to boarding aircrafts.

Conducted pat-downs, metal detector checks, and x-ray scans in a timely manner. Completed routine and incident-related documentation. Monitored and conducted passenger screening.

Utilized metal detectors, wands and X-ray screening machines EAIT body scanner to perform thorough check of individuals, belongings and cargo. Supervised and mentored team of security officers. Used critical thinking to break down problems, evaluate solutions and make decisions. Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Improved decision-making processes by facilitating constructive debates during group discussions.

Transportation Security Officer, Covenant Aviation Security, December 2020-December 2021 Protect the nation's transportation system to ensure the freedom of movement for people and commerce

Screening passengers and Bagages

Ensure safety for passengers and making sure no prohibited items make it onto the aircraft Keeping passengers and the traveling public safe

Conducting pat downs and property searches

Ramp Service Agent, United Airlines, February 2020-October 2020 Handling baggage, cargo, and mail

Delivering bags to and from airplanes

Driving and handling belt loaders, tugs, and power stows. Assembler, Sky Chef, November 2019-February 2020

Assembling food, beverages, carts and snacks for airlines. Customer Service, Ximpak, July 2019-September 2019 Handled incoming and outgoing phone calls and emails Responsible for taking orders and scheduling.

Finance Admin, McConnell Dowell, October 2017-May 2019 Responsible for processing and completion of timesheets for weekly payroll Creating all purchase orders

Accepting cash for public orders, banking and invoice payments Maintaining current employee files, and other miscellaneous clerical duties as needed. RECEPTIONIST, TRIMARINES, March 2015-October 2015

Responsible for answering incoming & returning outgoing phone calls,customer service,setting meeting dates,booking flights & hotel reservations on and off island,renewing licenses & registrations for all company vehicles,taking inventory of office supplies, releasing paychecks and passports of the crewmembers,answering customers complaints, questions, and other clerical duties

CASHIER, ACE HARDWARE, April 2014-October 2014

Responsible for handling transactions, customer service,taking customer orders, handling money, checks,and credit cards, serving customers, helping customers with their purchases, doing inventory,restocking, and answering any customers questions or concerns by phone or in person.

CASHIER, ISLAND BREEZE WATER, May 2013-January 2014 Responsible for all water purchases, record keeping, filing, answering incoming & outgoing calls, doing regular counts on incoming & outgoing water bottles and any company product, Distributing water, handling money, data entry to computerize process. CASHIER, GENERAL DOLLAR STORE, July 2008-April 2010 Responsible for all sales transactions, taking inventory, restocking, rearranging the storage rooms, handling cash, checks, bank cards, vouchers, and coupons, covering shifts, answering incoming and outgoing phone calls, making sure all deliveries are final, and taking initiative. EDUCATION AND TRAINING

CERTIFICATE

Landscape Technician & Designer, HAWAII JOB CORPS, January 2007 DIPLOMA

General Subjects, WINDWARD HIGH SCHOOL, June 2006

AccountingBusiness, AMERICAN SAMOA COMMUNITY COLLEGE CERTIFICATIONS

Pre-Check, Cat1&2, ASL, AT-X-ray, CT-X-ray, AIT, EAIT, PSS, West Checkpoint & Coaching phase 2.

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