PROFILE
TECHNICAL PROFICIENCIES
SKILLS
HERNANDEZ
ANDRES
I build solutions and fix problems: it’s what has kept my business thriving for 21 years, a milestone most companies never reach. With 25+ years of experience in technology and business leadership, I’ve built platforms, CRMs, and AI-driven systems that improve performance and user experience. I’m now looking for new challenges where I can bring that same mix of problem-solving, technical expertise, and leadership to make an impact. Fluent in English and Spanish; conversational proficiency in French.
• Languages & Frameworks:
PHP, JavaScript, Node.js, HTML/CSS, jQuery, React (familiar), React Native (familiar), Expo (familiar), Python (familiar), Classic ASP (legacy)
• Databases & Tools:
MySQL, SQL Server (familiar), Redis (caching, session and query optimization), Sphinx Search, database design, replication & clustering, server setup & management (individual + cluster)
• Server & Infrastructure:
Windows Server/IIS, Linux, DNS management, domain setup, hosting administration, dedicated servers, email server configuration, cluster management, performance tuning
• SQL Expertise:
Advanced query optimization, index design, database architecture, reporting from large relational datasets
• Web & CMS:
WordPress administration, content management, creation of WordPress plugins, Elementor customization
• AI & Automation:
OpenAI (ChatGPT, Codex), Gemini, Claude, LLaMA (Meta), DeepSeek, private open-source AI servers, workflow
automation, leveraging AI coding assistants to accelerate debugging and development
• Integrations:
API integration (Payments, SMS, Email, telephony and voice systems), WebSockets, custom middleware development
• Development Tools:
VS Code (primary), Dreamweaver (legacy), Git version control, CLI tools for deployment & troubleshooting
• Design & Graphics Software:
Adobe Illustrator, Photoshop, Adobe Creative Suite, CorelDraw
— for brand design, UI assets, and marketing materials CONTACT
*********@*****.***
Tampa, FL
linkedin.com/in/andreshm1
• Tech Leadership & Team
Management
• Full-Stack Development &
System Design
• Strategic Project
Management
• Advanced SQL Query
Design & Optimization
• AI Integration &
Open-Source Deployment
• Creative Marketing & Brand
Development
• Business Process
Optimization
PROFESSIONAL EXPERIENCE
KEY ACHIEVEMENTS
EDUCATION
• Developed an industry-leading booking system reducing client no-shows by over 40% and staff training time by 75%.
• Built continuous client base growth through creative marketing
- still going strong after 20+ years.
• Continuously led a well-known local business for 21 consecutive years, ensuring stability while adopting new technologies responsibly and with long-term planning.
• Improved SEO performance and site speed year after year, maintaining top search visibility and compliance with evolving web standards.
• Implemented Redis-based database and session caching, reducing repetitive queries and improving performance of day-to-day operations by over 60%.
• Developed an internal automation framework to monitor and recover failed processes, minimizing downtime and operational risk.
• Launched a complete e-commerce system supporting gift card sales with scheduled delivery, customized messages, and tipping logic.
• Universidad ICESI, Cali,
Colombia: Business
Administration (originally
Systems Engineering track)
• Real-world learning has been
the backbone of my career:
25+ years building custom
systems, leading teams, and
guiding a successful business
through continuous growth
and technology adoption
• Skills and leadership proven in
execution; certifications
available if required
Technical Project Lead & Creative Technologist
Total Image Care Inc., Tampa - Pia Esthetics, FL (Hybrid) 2004 – Present
• Designed, developed, and continuously refined a sophisticated web-based CRM and booking platform using PHP, JavaScript, Node.js, Redis, Sphinx, Websockets, MySQL and multiple APIs.
• Directed a development team and led projects from concept to launch, prioritizing features and managing deployments.
• Reduced front desk training time by 75% and decreased no-shows by over 40% through custom workflows and real-time notifications.
• Implemented private AI servers (Meta's LLaMA, DeepSeek), improving reporting and reducing manual tasks.
• Built a browser-based task automation tool for error detection and system monitoring.
• Integrated third-party APIs (SMS, payments, email, telephony) for seamless communication and billing.
• Currently rewriting the online booking platform with React Native and Supabase to create a unified codebase for web, iOS, and Android, simplifying maintenance and ensuring cross-platform feature parity. Creative Marketing & Brand Strategist
Pia Esthetics, Tampa, FL (Hybrid) 2004 – Present
• Designed and launched bypia.com, developing custom front-end interfaces using HTML, CSS, JavaScript, and jQuery.
• Created a high-converting, fully integrated shopping cart connected in real time with the booking platform to streamline gift certificate sales and delivery.
• Enabled delivery of digital gift cards via email, SMS, or postal mail, with support for custom messages and scheduled delivery.
• Established brand identity from scratch, including logo, tone, and brand visuals across all digital and offline platforms.
PERSONAL
NOTES
• Lifelong runner: completed 1
marathon, 12+ half-marathons,
and hundreds of 5Ks, with
multiple first, second, and
third-place finishes in my age
group
• Gym-goer and weightlifter —
committed to daily physical and
mental discipline
• Amateur photographer with
8,000+ Instagram followers
(@andreshm1), focused on
landscapes, travel, and creative
storytelling through imagery
• Married since 1997, proud
father of two grown children
(18 and 27)
• Animal lover — two dogs, two
cats, and zero capybaras
• Enjoys terrible jokes and
believes humor is part of good
teamwork
• Entirely self-taught in all
technical disciplines; always
learning by doing and finishing
projects
• Produced and managed video content, digital ad campaigns, and in-store visuals to increase client engagement and retention.
• Developed birthday, referral, and event-triggered marketing automation using internal tools and third-party integrations. Small Business Mentor & Tech Advisor (Volunteer)
SCORE Mentor - Score.org, Tampa, FL 2021 – Present
• Guided numerous entrepreneurs in optimizing business processes, integrating tech solutions, and strategic marketing to achieve sustained growth.
• Specialized expertise mentoring beauty, wellness, and tech-focused startups - over 60 clients per year.
• Provide guidance on business process design, CRM implementation, and digital tools to support growth.
Freelance Web & Graphic Designer
Self-Employed, Remote 2000 – 2004
• Delivered full-stack web development, branding, and design services to small businesses.
• Created responsive websites and marketing assets using early web tools and design suites.
Web Developer
Planet Finance, Paris, France Jan – Nov 1999
• Developed web-based systems and maintained digital assets for an international microfinance organization.
• Collaborated with teams to modernize access to online services. Graphic Design Assistant
DDB Needham Worldwide, Cali, Colombia 1997 – 1999
• Supported art and production teams in large-scale advertising campaigns.
• Produced visual layouts and design elements for print and broadcast media.
Centro de Aprendizaje en Computación
Cali, Colombia While attending college
• Taught Microsoft Office tools to business professionals and students.