Customer Service Call Center

TIFFANY PATTON

***** ***** ******* #**** *******, TX 77090 312-***-**** ************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional backed by cross-functional management, administrative, call center, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Effective decision-maker, able to assess situations and identify solutions.

Strong organizational and time management skills with ability to establish priorities to meet timelines.

Pay close attention to detail for accurate and compliant documentation.

Communication Platforms – Zoom and MS Teams.

Microsoft Office Applications – Word, Excel, and PowerPoint Type 26 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2025

Introduced to the following concepts:

Medical terminology, medical billing and coding, claims processing, medical office procedures, insurance verification, accounts receivable, collections, co-pays, and deductibles.

Electronic health records systems and healthcare claims preparation and submission processes.

Coding for diseases, surgeries, and medical procedures using ICD-10, CPT, and HCPCS coding systems.

Organizing, analyzing, and examining health insurance claims for reimbursement and resubmitting rejected claims.

HIPAA rules and regulations related to patient information privacy and security.

Cortiva Institute – Chicago, IL Diploma – Massage Therapy, 2009

LEADERSHIP EXPERIENCE

Marry Maids of Chicago – Chicago IL 06/2020 – 05/2021

Assistant Office Manager / Customer Service

Trained staff members, entered paperwork into computer system, and scheduled appointments.

Ensured excellent customer service and served as point of contact for customer needs.

Communicated store priorities, delegated tasks, and made certain employees followed policies and procedures.

Quality Assurance Specialist (Call Center)

P&K Research – Chicago, IL 05/2017 – 12/2019

Handled inbound and outbound calls and verified participant data.

Updated contact information and ensured data accuracy.

Kept accurate records and worked effectively in a fast-paced environment with a focus on quality and timeliness.

ADDITIONAL PROFESSIONAL EXPERIENCE

Recruiter (Call Center) / Customer Service

P&K Research – Chicago, IL 11/2015 – 05/2017

Met recruiting goals for sensory and product testing.

Handled inbound and outbound calls and screened testers accurately and timely.

Maintain and enhance tester relationships by providing excellent customer service and followed company policies.

Warehouse Associate

Faro Cargo Handling Solutions – Bensenville, IL 01/2023 – 12/2024

Sent inventory reports to customers and maintained up-to-date warehouse records

Answered inbound calls and responded to customer inquiries

Monitored and tracked inventory levels to ensure accuracy.

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