Customer Service Administrative Assistant

MICHELLE MALONE

**** * *** ******* **** E Apt ***4 Houston, TX 77032 281-***-**** *************@*****.*** PROFESSIONAL PROFILE

Customer service oriented professional with management, leadership, and retail experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Facilitate the efficient flow of patients while remaining focused on managing priorities and ensuring patient confidentiality.

Academic Honors Recognition / Honor Roll.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Customer service skills necessary to communicate effectively with patients and healthcare providers.

Show sound judgment and good decision making when dealing with problems.

Well-organized, manage time and priorities in multi-task environments.

Klever Kids Learning Academy – Employee of the Month.

Microsoft Office Applications – Word, Excel, and PowerPoint. CERTIFICATIONS

The National Association for the Education of Young Children (NAEYC) Child Development Associate (CDA) Texas Department of State Health Services (DSHS) Food Handler American Red Cross CPR, AED, and First Aid

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information CMS 1500 Claim Form PPO HIPAA Compliance Medical Laws & Ethics Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO EDUCATION

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2025 Introduced to the following concepts:

Medical terminology and general medical office procedures.

Customer service and performing administrative duties such as patient processing, medical records management, release of information, medical billing, and basic ICD-10 and CPT coding.

Electronic Health Records (EHR), CMS 1500 claim forms, Medicare, and Medicaid.

Medical ethics and compliance including HIPAA privacy and security guidelines. WORK EXPERIENCE

Klever Kids Learning Academy – Houston, TX 10/2017 – Present Assistant Director / Manager

Manage inbound and outbound calls, keep accurate and complete department records, and process payroll.

Supervise team members, create schedules, hire and train new employees, and delegate tasks.

Prepare bank deposits, take inventory, and ensure adherence to policies and procedures.

Address issues in a professional manner and resolve staff and customer service problems.

Build relationships and stay attentive to employees by motivating them to succeed and improve. The Home Depot Retail Store – Houston, TX 01/2016 – 01/2017 Retail Cashier / Customer Service

Served as direct point of contact and delivered excellent customer service with a positive attitude.

Operated cash register, scanned merchandise, accepted payments, and ensured accuracy of cash drawer.

Assisted customers with purchases and returns, stocked shelves, and kept work area clean and organized.

Worked as part of a team and interacted with diverse customers and staff members. Michelle Malone, cont.

Professional Guard & Patrol, Inc. – Houston, TX 01/2014 – 01/2016 Security Guard

Patrolled property, monitored cameras, wrote reports, and investigated suspicious activity.

Remained aware of surroundings, maintained a professional image, and demonstrated excellent customer service.

Kept thorough and accurate records of activities and enforced safety compliance. VOLUNTEER EXPERIENCE

Houston Food Bank – Houston, TX 01/2023 – Present

Volunteer

Welcome clients, answer basic questions, assist with distribution events, and ensure clients are respected and supported.

Provide customer service and client assistance and keep work area clean to maintain food safety standards.

Organize food items, assemble backpacks for children with healthy meals, and distribute food to families and individuals.

Load food directly into vehicles and hand it out to clients and clean and sanitize work areas.

Restock and organize shelves, refill bins, and shelves with sorted food supplies.

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