Front Desk Customer Service
Resume:
Jennifer Delgado
Google achievement; won an award for a 5 star review with my name on it for providing great Costumer Service.
San Antonio, TX 78233
*******.*********@*****.***
Professional Summary
Dear hiring manager, thank you for the opportunity to be applying. After reviewing all my job descriptions, if I am is what you’re looking for a candidate is extremely familiar with the responsibilities associated with the role and cancel form them confidentially given these requirements I am certain that I have the necessary skills to successfully do the job and perform above expectations, I am a hard-working professional who has been constantly praised as quality oriented by my coworkers and management over the course of my 20 year careers. I’ve developed a skill set directly, reverent requiring conflict, resolution, customer, communication, and customer satisfaction. Overall, I have consistently demonstrated problem-solving, communication and teamwork abilities in every aspect of my role, and I invite you to review my detailed achievements.
Authorized to work in the US for any employer
Work Experience
Certified Medical Assistant
Thousand oaks United Chiropractor-San Antonio, TX
February 2025 to June 2025
Phone calls; inbound and outbound
Taking Vitals, payments, and doing insurance
Computer input experience; working with multiple screens Knowledgeable on billing and coding and emails
Interactive with customers face to face
OSHA
HIPPA
Knowledge on Medical Management
Invoices
Fax machine
Front desk; scheduling, scanning, filing
Front Desk Receptionist
Americas Best Contacts and Eyeglasses-San Antonio, TX September 2024 to December 2024
• Greeted and welcomed guests, providing a positive first impression of the company
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Scheduled appointments and maintained an organized calendar for multiple staff members
• Efficiently handled all incoming and outgoing mail, packages, and deliveries
• Maintained cleanliness and organization of the front desk area at all times Cashier/Stocker
pOpshelf-San Antonio, TX
June 2024 to August 2024
• Received, inspected, and organized incoming merchandise shipments to ensure proper storage and efficient retrieval
• Assisted customers in locating specific products on the sales floor and provided recommendations based on their needs
• Worked closely with team members to organize backroom storage areas for easy access during restocking activities
• Followed safety protocols when handling hazardous materials or fragile items during stocking processes
• Trained new employees on proper stocking procedures, including safety guidelines, product placement techniques, and inventory management practices
Walmart
Walmart-San Antonio, TX
February 2024 to June 2024
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
Customer Service Representative
I35 marketplace animal hospital-New Braunfels, TX
October 2023 to January 2024
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Built rapport with customers through active listening, empathy, and personalized interactions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
Correctional Officer
Jail Division-San Antonio, TX
May 2023 to November 2023
• Supervised inmate movement during daily routines such as meals, recreation time, visits, and medical appointments
Caregiver
Pride PHC Services-San Antonio, TX
June 2021 to November 2023
• Being a caregiver for a family member who is elderly who adopted three disability children going over on the weekends, just helping out with laundry, taking them a bath, getting them ready for school cooking dinner, doing chores around the house, giving them their medication Assistant Manager
Reep Residential-San Antonio, TX
July 2023 to October 2023
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Implemented new scheduling system that optimized staff allocation and reduced labor costs by XX%
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc Leasing Manager
Shippy Properties-San Antonio, TX
April 2021 to November 2022
Travel to property to property, help out other leasing agents with marketing, social media and other assets such as leads prospects how to follow up answering the phone following the directions on I love leasing we use Resman inbound outbound
Leasing Consultant
AMC-San Antonio, TX
November 2020 to March 2021
Leasing
Caregiver/Personal Assistant
A PLUS FAMILY CARE-San Antonio, TX
January 2015 to March 2020
Taking care of disability children
Manager
Whataburger-Wimberley, TX
August 2011 to January 2015
• Over the years, I was an employee team, leader, ambassador manager, moving up to general manager then I move cities.
Mortgage Loan Processor
Bank of America-Austin, TX
May 2009 to May 2011
Take inbound calls read scripts on the computer regarding there mortgage plan Education
CCMA (Bachelor's degree)
Remote
May 2025 to August 2025
• Medical Assisting Fundamentals
• Anatomy, Physiology & Pathology
• Patient Care
• The Physician's Office Laboratory
• Pharmacology & Medication Administration
• Phlebotomy & EKG
• Medical Office Administration
• Clinical Externship
• NHA PASSED EXAM
Graduated High school
Hutto High School-Hutto, TX
August 2005 to May 2008
Skills
• Guest services
• Android
• Landlord-tenant law
• Team leadership
• Analysis skills
• Information management
• Phone call backs (2 years)
• Communication skills
• Veterinary assistant experience (Less than 1 year)
• Upselling
• Sales
• Fair Housing regulations
• Client services
• Word processing
• Time management
• Patient interaction
• Medical receptionist
• Special needs
• Project management
• Fair Housing Regulations
• Property Leasing
• Google Docs
• Work ethic
• Care plans
• Proactiveness
• Heavy lifting
• Fleet management
• Record keeping
• Customer communication
• Active listening
• Multi-line phone systems
• Delivery driver experience
• Supervising experience
• Basic math
• Outbound calling
• Medical office experience
• Customer support
• Microsoft Word
• Shipping & receiving
• Working with people with autism (10+ years)
• Electronic health records (EHR) management
• Driving
• Filing
• Patient observation
• Math
• Social media content
• Patient scheduling via online systems
• Retail sales
• TikTok
• Phone call management
• Copywriting
• Private practice
• Exercise planning
• Guest relations
• Medical administrative support
• Cash register
• Residential cleaning
• Cleaning
• Calendar management
• Childcare
• Athenahealth
• Organizational skills
• Pet sitting
• Public speaking
• Data entry
• Public relations
• Mac OS
• GPS
• Wireless sales
• Senior care
• POS
• Computer skills
• Phlebotomy
• Customer service
• Personal Assistant Experience
• Microsoft Office
• Working with people with developmental disabilities (3 years)
• Management
• Property Management (2 years)
• Merchandising
• Cash handling (10+ years)
• Office Management
• Empathy
• Greeting customers
• Dog walking
• Phone etiquette
• Writing skills
• Load & unload
• Social media management
• Medical assisting
• Attention to detail
• Handling patient inquiries
• Organizational management
• Banking
• Interpersonal skills
• Computer literacy
• Route driving
• QuickBooks
• Professionalism
• Schedule management
• Collaboration
• Medical records
• Typing
• Phone answering
• Insurance verification
• Front desk
• Content creation
• Flexibility
• Accounting
• Windows
• Mobile devices
• Cooking
• Telemarketing
• Cash management
• Social media marketing
• Problem-solving
• Customer follow-ups
• Assistant Manager Experience
• Inside sales
• Microsoft Powerpoint
• Caregiving
• Phone communication
• Web accessibility
• Filming
• Accounts Payable (2 years)
• Leadership
• Salesforce
• Teaching
• Microsoft Outlook
• Medical terminology
• Appointment scheduling
• AI
• Microsoft Access
• Adaptability
• Product demos
• Patient care
• Live streaming
• Logistics
• Administrative experience
• Experience with children
• Host/hostess experience
• Microsoft Excel
• Medical scheduling
• Teamwork
• Proofreading
• Ability to follow instructions (10+ years)
• Team scheduling
• Clinic
• Grocery store
• Working as a personal assistant
• English
• Multitasking (10+ years)
Languages
• English - Fluent
Awards
5 star google Awards
November 2021
Five star google reward for best professional performance for very highly satisfied residence Certifications and Licenses
CCMA Certification
August 2025 to Present
Medical Assisting Fundamentals
• Anatomy, Physiology & Pathology
• Patient Care
• The Physician's Office Laboratory
• Pharmacology & Medication Administration
• Phlebotomy & EKG
• Medical Office Administration
• Clinical Externship
• NHA PASSED EXAM
Driver's License
BLS Certification
May 2025 to May 2028
HCP-CPR (Adult/ Child/ Infant/ Chocking)
Automated External Defibrillation/ First Aid
AED Certification
Food Handler Certification
CPR Certification
Certified Medical Assistant
Non-CDL Class C
First Aid Certification
Additional Information
References:
1. Name: Michael Delgado Phone: 210-***-**** Email: *********@*****.*** Years known: 12 2. Name: Becky Hale Phone: 830-***-**** Email: ****.*******@*****.*** Years known: 30 3. Name: Silvia Valdez Phone: 210-***-**** Email: N/A Years known: 7
Contact this candidate