Customer Service Representative

HOPE STEPHANIE AGUSTIN

**** * *** ** ****** Street, Pandacan, Manila

n 091******** )n *************@*****.***

PROFESSIONAL SUMMARY

Motivated and highly adaptable customer service professional with a strong background in the BPO industry. Demonstrated expertise in handling inbound and outbound calls, resolving customer issues, and achieving performance metrics. Committed to delivering exceptional service quality, fostering client satisfaction, and contributing to team success in fast-paced environments. SKILLS

• Customer Service & Support

• Call Handling (Inbound & Outbound)

• Conflict Resolution & Problem Solving

• Sales and Upselling Techniques

• CRM Systems & Data Management

• Communication and Interpersonal Skills

• Adaptability and Team Collaboration

WORK EXPERIENCE

Customer Service Associate – Transworld Systems Incorporated Oct 28, 2024 – Oct 2025

• Assisted customers with billing and payment inquiries while maintaining accuracy and professionalism.

• Resolved customer issues efficiently to ensure client satisfaction and retention.

• Consistently achieved and exceeded performance metrics and service level goals. Customer Advocate – TTEC Philippines

Apr 2024 – Sept 2024

• Delivered high-quality customer service through empathy, active listening, and clear communication.

• Supported customers in resolving product and service-related concerns within required timelines. Sales Associate II (Inbound Calls) – Concentrix

Nov 29, 2023 – Feb 26, 2024

• Handled inbound sales inquiries, processed transactions, and offered product recommendations.

• Maintained strong client relationships and met monthly sales performance goals. Customer Service Representative – Qualfon Philippines Inc. Jul 31, 2023 – Nov 10, 2023

• Provided prompt and courteous service to customers via multiple communication channels.

• Resolved technical and account-related issues while maintaining company standards. Customer Service Representative – Alorica Philippines Inc. Sept 28, 2022 – Jul 5, 2023

• Handled high-volume calls and inquiries with professionalism and accuracy.

• Delivered top-notch support while maintaining confidentiality and customer trust. EDUCATION

Philippine Christian University

Accountancy, Business and Management Sept 2021 – Apr 2022 REFERENCES

Available upon request.

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