Customer Service Process Optimization

ELEANOR TOMASZEWSKI

Orlando, FL, ***** 407-***-**** *************@*****.*** LinkedIn

QUALIFICATION SUMMARY

“Driving Customer Satisfaction via Expert Coordination, Process Optimization, & Strategic Stakeholder Engagement.” Insightful and dynamic professional with a solid background in administrative coordination, process optimization, and stakeholder engagement across various industries. Skilled in scheduling and managing detailed records to enhance operational efficiency and customer satisfaction. Proven ability to handle complex inquiries, provide solutions in fast-paced environments, and ensure optimal service outcomes. Demonstrate exceptional communication skills to build and maintain strong relationships and increase referral rates and customer retention. Talent for managing comprehensive customer service operations within high- volume environments, processing and coordinating complex transactions, and ensuring alignment with company policies and profit requirements.

SKILLS

Customer Relationship Management Appointment Scheduling Process Optimization Regulatory Compliance Document Verification Operational Efficiency Interpersonal Communication Skills Problem Resolution Stakeholder Engagement Record-Keeping Data Analysis Team Collaboration Service Quality Improvement Customer Retention Account Management Risk Mitigation Purchase Order Processing Pricing Quotes Policy & Guideline Communication Invoicing Management Target Management Technical Skills: Microsoft Word, Microsoft Excel, SPSS, Operating System EDUCATION

Bachelor of Science, Psychology Rollins College Orlando, FL Associate of Science, Psychology Valencia College Orlando, FL PROFESSIONAL EXPERIENCE

Willson Elser Law Firm – Orlando, FL 2025 – Present Administrative Assistant

Provide comprehensive administrative support to attorneys and paralegals, ensuring efficient daily operations in a fast-paced legal environment. Manage scheduling, calendar coordination, and meeting arrangements to optimize workflow and meet critical deadlines. Prepare, review, and organize legal documents, correspondence, and case files with attention to accuracy and confidentiality. Maintain office supply inventory, handle billing support, and assist with document management systems to streamline processes.

● Serve as the point of contact for client inquiries, fostering professional communication and strong client relationships.

● Support litigation teams with case preparation, filing, and trial logistics, ensuring smooth execution of all administrative tasks.

Florida Energy Water and Air – Maitland, FL 2024 – 2025 Appointment Scheduler

Schedule in-home consultations by organizing appointments with potential customers and streamline home operations through FEWA's energy, water, and air solutions. Maintain accurate records of customer interactions, scheduled appointments, and follow- up details to ensure continuity in customer service and for future references.

● Reduced energy bills, improved water taste, and enhanced air quality by providing detailed responses to customer inquiries regarding solar energy, water treatment, and air purification systems.

● Optimized daily schedule to maximize productivity and customer satisfaction by confirming scheduled appointment adherence with sales representatives' availability.

● Fostered a positive image of FEWA and amplified referral rates by leveraging excellent interpersonal communication skills to engage customers and build rapport.

ELLA TOMASZEWSKI Page 2

Insurance Auto Auctions (IAA) – Orlando, FL 2023– 2024 Title Specialist

Examined incoming salvage titles from multiple states to verify authenticity and completeness before setting vehicles for sale while ensuring compliance with state-specific requirements. Coordinated with auction facilities to confirm the timely processing of titles associated with cars headed for auction by scheduling, tracking, and managing the flow of documents to meet auction deadlines.

● Mitigated risks by attending training sessions on regulatory changes, implementing new procedures, and updating knowledge of changing title and salvage laws.

● Improved and streamlined internal processes and supported business growth by working closely with other departments, including sales and customer service, and sharing insights and feedback.

● Identified and resolved discrepancies in title documents by liaising with insurance companies, dealerships, and other stakeholders and proposing practical solutions to expedite the title clearance process.

● VOLUNTEER EXPERIENCE

Kamp K-9 – Orlando, FL 2021

Kennel Technician

Ensured pristine and well-organized animal habitats and boosted the well-being and comfort of boarded animals. Restocked supplies and rotated items to streamline operations and prevent the expiration of perishable goods.

● Improved animal vitality and owner satisfaction by developing and deploying customized nutritional plans for various animals and accommodating specific dietary restrictions.

● Enhanced client retention rates through exceptional customer service, strengthened relationships with pet owners, and confirmed high satisfaction levels.

● Reduced risk of animal injuries through vigilant behavior monitoring and prompt removal of safety hazards. Downtown Pet Hospital – Orlando, FL 2018

Kennel Technician

Customized nutritional plans tailored to the specific health needs of individual animals. Assisted veterinary staff during medical examinations and treatments and ensured animal comfort and safety. Administered medications as prescribed, recorded dosages, and observed for adverse reactions. Provided pet owners with updates and information about their animals' care routines and health during check-ins and check-outs.

● Improved customer experience and facilitated positive interactions by providing informed support to visitors and potential adopters within the kennel area.

● Guaranteed optimal health and safety conditions for all sheltered animals by cleaning and disinfecting animal runs, kennels, cages, and other holding areas.

Pet Rescue by Judy – Sanford, FL 2015 - 2017

Kennel Technician

Orchestrated regular exercise sessions for dogs, prepared and distributed meals to animals according to dietary plans and schedules, and ensured nutritional fulfillment. Maintained cleanliness across all facility areas, including animal housing and public spaces, to provide a sanitary environment.

● Optimized customer experience and amplified retention by engaging with pet owners and visitors and providing friendly and informative services.

● Demonstrated flexibility in handling various tasks and adjusting to daily needs within the clinic. REFERENCES

References will be furnished upon request

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