Customer Service Business Operations

LESLY PEREZ

**********@*****.*** 646-***-**** Vermilyea 10034, Manhattan :

PROFESSIONAL As a young Latina, I grew up in the Dominican Republic, a wonderful country, and I've always wanted a job because I appreciate the way it makes me feel. I enjoy learning new things in general and keeping myself occupied. I began working at the age of twelve and discovered that I was a quick and effective student. Working in retail and customer service positions in nations and states including Florida, the Dominican Republic, and New York City allowed me to get a great deal of knowledge about how the workplace operates.

• Americas bartending school

Certificate in mixology

•Business Operations Understanding

•Expense Reporting

•Multi-Line Telephone Systems

•Telephone Skills

•Business Administration

•Time Management • Verbal and Written Communication

•Schedule Management

Data Inputting

•Good at handling difficult situations

•

WORK

HISTORY

Sales lead/key holder. CALZEDONIA – SoHo, nyc. – 09-09/24 – 06-27-25

SKILLS.

•Keep track of KPI

•Hit our daily goals

•Upselling

•Cash handling

Assistant Manager GUESS Factory - Sunrise, FL 04/2024 – 01/05/24

•

Maintained a clean, safe, and organized store environment to enhance the customer experience.

•Developed strong working relationships with staff, fostering a positive work environment.

•Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

•Closed and opened the store.

•Made the dollar amount for each hour.

Lead Receptionist European wax center (Coral Springs, Florida) 04/2023 -

12/2024

•Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions

•Delivered accurate phone messages to personnel with legibly written call-back numbers and names

•Followed scheduling guidelines to maximize efficiency when booking meetings or external events

•Transmitted information and documents to customers via computer and mail.

Receptionist/ front desk Satori laser ( Tampa Florida) 05/2023 – 12/2024

•Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions

•Delivered accurate phone messages to personnel with legibly written call-back numbers and names

•Followed scheduling guidelines to maximize efficiency when booking meetings or external events

Sales Lead Aldo shoe company (Coral Springs, Florida,) 10/2022 - 04/2023

•Responded quickly to meet customer needs and resolve problems

•Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives

•Participated in ongoing training to enhance own job skills and knowledge

•Sought continuing education opportunities to stay current with industry trends.

Front desk associate LA FITNESS ( Coral Springs, Fl ( 10/202*-**-****

•Responds quickly to customers needs

•Checks in customers while upselling your memberships

•Make sure each customer is accommodated

Sales associates H&M ( New York City, Times Square) 06/2015-10/2017

•Keeping each section presentable throughout the day.

•Register.

•Overnight shifts/restock

Receptionist Family owned dentist ( Dominican Republic, Santiago)

01/2019 - 03/2020

•Provided typing, word processing, and clerical support and assisted with special projects

•Maintained office and faculty supplies to keep optimum stock on hand

•Processed incoming and outgoing documents via electronic methods and systems

•Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.

EDUCATION Mandl college, New York, Ny

Associate Of Applied Business: sonography

PERSONAL Title: RECEPTIONIST

INFORMATION

LANGUAGES Spanish English

Native or Bilingual Native or Bilingual

French

Limited Working

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