Customer Satisfaction Leadership Development

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Jennifer Sharp fencer ie

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Manager with 5+ years of experience in retail and operations management, recognized for enhancing

team collaboration and optimizing inventory processes. Demonstrates proficiency in sales strategies

and relationship management, driving customer satisfaction and operational efficiency. Committed to

fostering a positive work environment and leveraging leadership development to achieve

organizational success.

Employment history

Asst . Mamager, Save-a-—¢ Enhance team collaboration, boosting morale and achieving store goals.

lot, May 2023 - Present © Optimize inventory processes, reducing discrepancies and improving accuracy.

* Analyze sales data to identify trends, enabling strategic revenue growth.

* Implement feedback systems, improving service quality and customer satisfaction.

* Maintain accurate sales records, ensuring financial compliance.

+ Evaluated inventory turnover rates, implementing adjustments that minimized excess

stock and optimized product availability.

* Managed financial reporting processes, ensuring compliance with corporate standards

and achieving accuracy in budget forecasts.

* Promoted a customer-first culture, fostering relationships that enhanced loyalty and

contributed to a supportive team atmosphere.

* Conducted thorough analysis of sales trends, informing strategic decisions that drove

revenue growth and market competitiveness.

Operation Manager, * Streamlined operations to enhance efficiency, achieving substantial improvements in

Love's tTravel Center, service delivery and customer satisfaction.

Dec 2020 - May 2023 © Coordinated with staff to implement new inventory management processes, resulting in

Demotte, IN

reduced stock discrepancies and timely product availability.

* Analyzed operational workflows to identify bottlenecks, leading to noticeable gains in

productivity and a more agile response to customer needs.

* Developed training programs for team members, fostering a culture of continuous

learning and improving overall team performance.

* Promoted a positive work environment by actively engaging with employees, enhancing

team morale and collaboration.

Skills

Issue resolution Merchandising Leadership development Multi-tasking

Personnel training Organized Customer engagement Team building

Time management Conflict management Data analysis

References

Myra Rivera

Boss/friend 12 years

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