Data Entry Customer Support

Troyce Lazarian

Carson City, NV · ***************@*******.*** · 775-***-****

PROFESSIONAL SUMMARY

Customer service professional with over 10 years of experience in call centers, banking, and remote support roles. Skilled in handling high-volume inquiries, resolving issues with empathy, and maintaining confidentiality across diverse industries. Proficient in Microsoft Office 365, data entry (50+ WPM), and professional phone etiquette. Currently pursuing an Associate Degree in Medical Billing and Coding to expand into healthcare customer support. Seeking a remote position where clear communication, adaptability, and integrity are valued.

CORE SKILLS

· Remote Customer Support & Call Handling

· Banking & Financial Services Experience

· Microsoft Office & 365 Tools

· Data Entry & Documentation Accuracy

· Phone Etiquette & Conflict Resolution

· CRM Systems & Ticketing Platforms

· Time Management & Multitasking

· HIPAA Awareness (in progress)

PROFESSIONAL EXPERIENCE

Office Clerk

Empire Ranch Golf Course LLC · Carson City, NV · Seasonal, 2017–2024

· Provided front-office support including scheduling, guest assistance, and payment processing.

· Performed accurate data entry and maintained records using Microsoft Office tools.

· Delivered professional phone support and collaborated with staff during peak seasons.

Banking Support – Remote

Telecommunications Staffing · Reno, NV · 2017–2019

· Managed remote customer service for banking clients, resolving accounts and fraud inquiries.

· Maintained confidentiality and compliance with financial regulations.

· Demonstrated strong phone etiquette and multitasking across multiple platforms. Front Office Tech Support

Baker Hughes · Reno, NV · 2015–2016

· Provided technical support and front desk assistance for internal staff and visitors. 2025 resume revised.docx 1 / 2

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