Customer Service Support

BRIGHT BIRIO

Remote Customer Service Representative

** ****** ********** ******, ******* Homes Estate, Abijo, Lagos, Nigeria

+234-803-***-**** ️ *********@*****.*** linkedin.com/in/brytbirio PROFESSIONAL SUMMARY

Experienced Customer Service Professional with 7+ years of proven excellence in client communication, relationship management, and remote work operations. Demonstrated expertise in handling high-volume customer interactions, resolving complex issues, and maintaining exceptional service standards. Strong background in CRM management, multi-channel communication, and delivering results in fast-paced environments. Fluent in English with excellent written and verbal communication skills. CORE COMPETENCIES

Customer Service Excellence

Multi-channel Customer Support (Phone, Email, Chat)

Issue Resolution & Problem-solving

Customer Relationship Management (CRM)

Service Quality Assurance

Client Retention & Satisfaction

Communication & Technical Skills

Professional Written & Verbal English Communication

Active Listening & Empathy

Conflict Resolution & De-escalation

Data Entry & Documentation

Remote Work Proficiency

Technical Proficiencies

CRM Software Management (Salesforce, HubSpot)

Microsoft Office Suite & Google Workspace

Multi-platform Communication Tools

Live Chat Support Systems

Call Center Software & VoIP Systems

PROFESSIONAL EXPERIENCE

Remote Customer Service Specialist

Northstar PPG USA Remote Position January 2024 – Present

Manage 50+ daily customer interactions across multiple communication channels

Utilize advanced CRM software to track customer interactions and maintain detailed service records

Achieve 95% customer satisfaction rating through professional communication and efficient issue resolution

Provide comprehensive product information and technical support to US-based clients

Collaborate with cross-functional teams to resolve complex customer concerns

Work US business hours (5:30PM - 2:30AM WAT) demonstrating flexibility and reliability

Customer Support & Lead Coordination Specialist

Consumers Opportunity USA Remote Position March 2023 – December 2023

Delivered exceptional customer service resulting in 30% improvement in client retention

Managed comprehensive customer database and maintained accurate service documentation

Provided first-line technical support and escalated complex issues appropriately

Conducted follow-up communications to ensure customer satisfaction and service quality

Processed customer inquiries, complaints, and service requests with 24-hour response time

Customer Relations & Communication Specialist

Jordan 93.9 FM, Abuja, Nigeria August 2016 – May 2023

Managed live customer interactions and feedback for 50,000+ weekly audience

Handled real-time customer inquiries and provided immediate solutions during live broadcasts

Demonstrated exceptional verbal communication skills in high-pressure situations

Built strong rapport with diverse customer base through professional and engaging communication

Maintained detailed records of customer feedback and implemented service improvements

Operations & Customer Service Coordinator

Help One Foundation, Abuja, Nigeria June 2020 – February 2023

Coordinated customer service operations and managed stakeholder communications

Resolved complex customer issues and maintained service quality standards

Implemented efficient workflow processes that improved response time by 40%

Provided comprehensive customer support documentation and reporting

Managed multi-channel customer communications and maintained service databases EDUCATION & CERTIFICATIONS

Bachelor of Science in Communication Technology

National Open University of Nigeria 2017

Professional Development

Certificate in Inspiring Leadership through Emotional Intelligence Case Western Reserve University 2015

Diploma in Elocution and Speech Therapy

Spring Information Outreach 2010

TECHNICAL SKILLS & REMOTE WORK SETUP

Customer Service Platforms

CRM Software (Salesforce, HubSpot, Zendesk)

Live Chat Support Tools

Call Center Software & VoIP Systems

Ticketing Systems & Help Desk Software

Technical Infrastructure

High-speed internet connection (50+ Mbps)

Professional home office setup

Quality webcam and headset for video calls

Backup power supply and internet connection

Software Proficiency

Microsoft Office Suite (Advanced)

Google Workspace

Communication Tools (Slack, Teams, Zoom)

Data Entry & Database Management

KEY ACHIEVEMENTS

Maintained 95%+ customer satisfaction rating across all remote positions

Improved customer retention by 30% through strategic communication approaches

Successfully managed 50+ daily customer interactions while maintaining quality standards

Demonstrated expertise in US market customer service with 18+ months remote experience

Proven ability to work US business hours with excellent attendance record ADDITIONAL STRENGTHS

Language Skills: Fluent in English (Native-level proficiency) and Yoruba

Cultural Competency: Extensive experience serving international (US) customer base

Adaptability: Proven success in fast-paced, dynamic remote work environments

Reliability: Demonstrated commitment to consistent high-quality service delivery

Time Management: Excellent ability to prioritize and manage multiple customer requests simultaneously

AVAILABILITY & PREFERENCES

Available for: Full-time remote customer service positions

Shift Flexibility: Can work US business hours (5:30PM - 2:30AM WAT, M-F)

Start Date: Immediate availability

Work Environment: Fully equipped home office with professional setup REFERENCES

Professional references available upon request

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