Customer Service Call Center
Resume:
Charles A.Bennett III
Greensboro, NC 27405
kongdonmindset6…@gmail.com
Professional Summary
Dependable and adaptable professional with experience across healthcare support, customer service, warehouse operations, and transportation. Skilled in patient-centered housekeeping, call center service, and team-oriented environments. Strong work ethic, attention to detail, and ability to thrive under pressure. Seeking to transition into a clinical support role where excellent communication and organizational skills contribute to quality care.
Skills
Clinical Support & Healthcare Housekeeping
Customer Service & Call Handling
Warehouse & Assembly Line Work
Sit-Down Forklift Operation
Driving & Moving Services
Team Collaboration & Leadership
Professional Experience
Pruitt Health – Greensboro, NC
Housekeeping (Full-Time) Jul 8, 2025 – Aug 31, 2025
• Maintained a clean, safe, and sanitary environment for patients and staff.
• Performed linen pickup, trash removal, floor stripping, and waxing.
• Supported facility operations to ensure infection control standards.
Thermo Fisher Scientific – Mayodan, NC
Assembler Aug 28, 2024 – May 10, 2025
• Assembled medical and laboratory parts while maintaining a steady workflow.
• Ensured quality standards and accuracy in high-volume production.
• Collaborated with team members to meet production deadlines.
Two Men and a Truck – Greensboro, NC
Driver / Mover Jun 15, 2019 – May 5, 2023
• Safely transported and delivered customer belongings.
• Supervised loading and unloading to prevent damage.
• Provided excellent customer service in high-pressure moving situations.
Conduent Global / Alorica – McLeansville, NC
Call Center Representative Mar 3, 2016 – May 3, 2017
• Assisted Verizon customers with billing, technical support, upgrades, and renewals.
• Handled inbound calls, resolving customer concerns efficiently.
• Upsold services and maintained high customer satisfaction scores.
Arena Football
Professional Athlete 2012 – 2016
• Competed as a professional football player while balancing outside employment.
• Demonstrated teamwork, discipline, and resilience under high-pressure conditions.
Education
James B. Dudley High School – Greensboro, NC
High School Diploma Aug 2004 – Jun 2007
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