Data Entry Customer Service

Itzel Resendez

Houston, TX ***** 512-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Highly organized and detail-oriented professional with experience in scheduling, administrative support, and customer service. Skilled in Microsoft Office Suite, data entry, and maintaining accurate records. Bilingual (English/Spanish) with strong written and verbal communication skills. Seeking to contribute to a dynamic team with a focus on efficiency, organization, and excellent client service.

CORE SKILLS

• Microsoft Office Suite (Word, Excel, PowerPoint)

• Scheduling & Calendar Management

• Data Entry & Record Keeping

• Bilingual – English & Spanish

• Financial Reporting & Collections

• Communication & Customer Support

PROFESSIONAL EXPERIENCE

Teacher AB Freeman Elementary

Houston, TX April 2024 – Present

• Teach and supervise elementary students, ensuring a safe and engaging classroom environment.

• Develop lesson plans and instructional materials to meet educational standards.

• Communicate effectively with parents and staff regarding student progress.

• Support the social and emotional development of students through positive reinforcement.

Administrative Scheduler Angels Of Home Health LLC

Houston, TX June 2023 – April 2024

• Scheduled appointments, meetings, and maintained company calendar.

• Organized and distributed communications, ensuring smooth workflow.

• Documented expenses and prepared accurate financial reports.

• Managed records and supported daily operational needs.

Early Childhood Teacher Child Care Careers

Houston, TX January 2023 – April 2023

• Monitored and ensured the safety and well-being of children.

• Assisted with hygiene, meals, and daily routines.

• Developed a positive and engaging environment for early learning.

Customer Service Representative Tiempo Loans

Pasadena, TX March 2021 – December 2022

• Processed loan applications and handled customer inquiries.

• Managed payment processing and collections efficiently.

• Maintained accurate client records and documentation.

Administrative Assistant (Contract) Various Computer-Based Roles

Houston, TX 2020 – 2021

• Performed data entry, updated databases, and organized digital files.

• Assisted with IT support requests and troubleshooting basic computer issues.

• Created spreadsheets and reports for management.

• Supported email communications and appointment scheduling.

EDUCATION

San Jacinto College – Pasadena, TX

August 2019 – May 2022

South Houston High School – South Houston, TX

Diploma, May 2019

CERTIFICATIONS & AWARDS

• Certified Educational Aide I

• Texas Association of Future Educators (2 years)

• Volunteer: Senior Activities (2018–2019 school year)

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