Customer Service Specialist

Dolfix Jesus Ogando Abreu

#** * ******, ***** ********, Sto Dgo, Dominican Republic • 849-***-**** • ******************@*****.***

SUMMARY OF QUALIFICATIONS

• Over 4 years of experience in Customer Services

• Strong background in Computer skills

• Proven skills in bookkeeping

• Demonstrated ability to problem solving.

• Professional communication skills include fluency in English and Spanish

• Computer skills include:

- MS Office

- VM Studio

PROFESSIONAL EXPERIENCE

Customer Service Specialist 2018 – 2021

Trilogy Dominican, Dominican Republic

• Respond to customer inquiries and resolve issues.

• Provide information about products and services.

• Handle complaints and resolve conflicts to ensure customer satisfaction.

• Actively listen and understand customer needs.

• Maintain clear and professional communication across all channels (chat, phone, in-person).

• Adapt communication style based on the channel and customer type. Customer Service Specialist 2021 – 2022

Acquire Bpo, Dominican Republic

• Review user-generated content to ensure it complies with company policies and guidelines.

• Identify and remove inappropriate, offensive, or harmful content.

• Evaluate and moderate content across various platforms, including social media, forums, and websites.

• Conduct regular audits to ensure moderation standards are consistently met.

• Maintain records of flagged or removed content and any associated user actions.

• Apply and enforce community guidelines and content policies.

• Handle escalations and complex cases that require higher-level review or decision-making.

Dolfix Jesus Ogando Abreu

Page 2 of 2

Customer Service Specialist 2023 – 2023

Concentrix-WebHelp, Dominican Republic

• Answer customer inquiries via phone, chat, or email about Boost Mobile services, products, and billing.

• Assist customers with service activation, plan changes, and troubleshooting issues.

• Provide support for technical issues related to mobile devices, network connectivity, and service plans.

Accountant Associate 2024 – 2025

Turn 2 Interactive Srl, Dominican Republic

Recording of financial transactions and bank reconciliation. Preparation of financial statements and periodic reports. Client portfolio management with transparency and accuracy. Efficient use of accounting software (QuickBooks). Effective collaboration with cross-departmental teams. VOLUNTEER EXPERIENCE

Museum Guides 2014 – 2014

National Museum of Natural History, Dominican Republic, Santo Domingo

• Guides lead visitors through the museum, providing detailed information about the exhibits, the history of the collections, and the cultural context of the items on display.

• They are available to answer any questions visitors might have, offering additional information and clarifications about the exhibits or museum topics. EDUCATION

Electrical Installation and Maintenance Technician

(High school diploma) 2010-2014

Pilar Constanzo Polytechnic Institute, Dominican Republic System Engineer

(College Degree - Cursing)

Universidad Tecnologica de Santiago(UTESA)

REFERENCES

Available Upon Request

Contact this candidate