Senior Servicenow Architect
Resume:
SEAN ROSS
Senior ServiceNow Architect & Platform Integration Specialist
551-***-**** ************@*****.*** Newark, NJ, 07105 Summary
I am a certified and results-oriented Senior ServiceNow Architect with 12+ years of experience delivering enterprise-grade implementations of the ServiceNow platform. I specialize in architectural design, workflow automation, and integrating CI/CD pipelines to enhance operational efficiency. My work focuses on building scalable, secure, and compliant ServiceNow solutions tailored to complex business needs. I have successfully transformed traditional service delivery models through automation and platform engineering. Skilled in aligning ITSM, ITOM, and DevOps practices, I ensure seamless cross-functional collaboration. My leadership in dynamic environments consistently drives innovation and process optimization.
Skills
ServiceNow ITSM ITOM HRSD CMDB Discovery Event Management Flow Designer Integration Hub Scoped Apps Service Portal Performance Analytics AWS Azure DigitalOcean VMware Active Directory SCCM SAP HRMS DevOps & CI/CD Git GitHub Bitbucket GitHub Actions Jenkins Azure DevOps Terraform Docker VMWare IAC Integrations & APIs Jira Okta Workday Slack PagerDuty Internal Tools REST APIs SOAP APIs OAuth MID Server IT Operations & Governance CMDB CSDM ACLs RBAC CAD Encryption ISO 27001 ITIL ITSM Role Matrix Reviews ACL Audits Upgrade Governance UAT SLA Management
Monitoring & Incident Management PagerDuty Slack Custom Monitoring Dashboards Event Management Proactive Alerting Development & Scripting JavaScript AngularJS Client Scripts UI Policies Business Rules Script Actions Scoped App Development JDBC Agile & Collaboration Agile Scrum JIRA Slack
Process & Documentation Technical Documentation Troubleshooting Guides End-User Training Mentorship Experience
GigLabz Jersey City, NJ
Senior ServiceNow Architect 01/2022 - Present
Designed and deployed scalable ITSM and ITOM solutions integrated with hybrid cloud platforms (AWS, Azure) Architected CMDB with automated Discovery and Event Management, improving configuration accuracy Implemented scoped HRSD apps with Flow Designer, enhancing onboarding/offboarding SLAs Delivered full-stack Service Portal customization for HR and IT use cases using AngularJS and custom widgets Led REST/SOAP integrations with Jira, Okta, Workday, and in-house apps via Integration Hub and MID Server Defined platform governance strategy including ACLs, RBAC, and upgrade cadence for compliance and stability Mentored 8+ developers and created reusable components for consistent platform delivery HashiCorp San Francisco, CA
Senior ServiceNow Developer & Integrations Lead 11/2018 - 12/2022 Engineered enterprise-wide integration framework using Integration Hub for third-party tools Developed CMDB model aligned with CSDM and enforced service mapping to support ITOM use cases Automated ticket routing and SLA escalations using Business Rules, Script Actions, and Flow Designer Deployed DevOps-friendly CI/CD pipelines for scoped app versioning and managed instance sync with Git Led upgrade cycles and retrofitted legacy customizations to maintain compatibility Implemented security hardening with ACL audits, role matrix reviews, and data encryption at rest/transit Created KPI dashboards using Performance Analytics for leadership and compliance audits PagerDuty San Francisco, CA
ServiceNow Consultant (ITSM & Platform Optimization) 08/2014 - 10/2018 Modernized ITSM platform with redesigned Incident, Change, and Knowledge modules Integrated ServiceNow with PagerDuty alerts, Slack, and Active Directory for seamless escalation workflows Automated Discovery and Orchestration for cloud environments and VMware infrastructure Delivered robust service catalogs and approval flows integrated with HRMS and SCCM Developed Service Portal themes and user-specific landing pages to drive adoption Built scoped apps for internal teams with version control and peer-reviewed workflows Reduced resolution time with proactive monitoring dashboards and alerts
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Experience
DigitalOcean New York, NY
ServiceNow Developer 05/2012 - 07/2014
Built foundational ITSM modules from scratch during the company’s initial ITIL rollout Created catalog items, client scripts, and UI policies for IT operations and engineering teams Deployed and managed multiple MID Servers for cloud discovery and data synchronization Developed REST API integrations with internal monitoring tools and asset tracking systems Participated in end-user training and UAT cycles, boosting platform adoption across departments Wrote technical documentation and developed troubleshooting guides to support L2/L3 support teams Key Achievements
Global CMDB & Discovery Rollout
(LaunchDarkly)
Established a dynamic CMDB linked to
AWS, Azure, and on-prem infra,
improving asset visibility and
configuration hygiene
HRSD Automation Suite
(HashiCorp)
Delivered scoped apps for onboarding,
case management, and document
requests; integrated with Workday and
Okta
Enterprise Integration Framework
Built Integration Hub-based reusable
connectors for SAP, AD, Jira, and SCCM —
used by departments
CI/CD Implementation for Scoped
Apps
Introduced GitOps pipelines for version-
controlled scoped app development and
rollback safety
GRC-Ready Platform
Transformation
Hardened platform with automated
compliance reporting and data
classification aligned with SOC 2 and
ISO 27001
Education
Virginia Tech University
Bachelor's in Science
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