Administrative Coordinator Case Manager
Resume:
Aldonna Powell
Experience Office Worker
Bridgeport, CT 06605
*************@*****.***
Experienced Worker with a diverse work history such as Administration Assistant with over 29 years of work experience with a diverse work background: Experience working in retail environment as well as corporate and many years working in the non profit field. Willing to relocate to: Avondale, AZ
Authorized to work in the US for any employer
Work Experience
Case Manager -EFRB
Recovery Network of Programs-Bridgeport, CT
July 2024 to Present
• Assesses and records medical, psychological, and social factors contributing to client's situation and evaluates these capacities.
• Assertively links individuals to community resources and other natural supports.
• Develops and documents person centered recovery plans.
• Maintain timely progress notes which record and monitor client progress with regard to finances, employment, nutrition, basic needs, housing, physical health, mental health and substance abuse related issues.
• Serve as advocate for clients in obtaining necessary services.
• Adhere to all standards as it relates to documentation requirements.
• Attend and be prepared for case management and staff meetings..
• Assumes all other appropriate duties as deemed necessary by the supervisor. Administrative Coordinator KTC/CHS
Recovery Network of Programs-Bridgeport, CT
May 2020 to Present
As a Administrative Coordinator KTC/CHS serve as a point of contact and link between employees, internal departments, and external parties, including vendors, lenders, and clients of two programs. Handle all the clerical and administrative duties, analyze and improve office processes and policies, and ensure that the office operates smoothly. Daily Census Reporting. DDAP Reporting. Clients Transportation. Order all office supplies.
Bridgeport Community Organizer
CT Roundtable on Climate And Jobs-Bridgeport, CT
August 2022 to October 2022
Identify and foster grassroots leadership for a Bridgeport Carbon Free 7 Healthy Schools Initiative. Develop strategic communications materials to advertise and advance the goals of the CF'S Steering Committee. Meet with community members and groups virtually and in -person to solicit input and feedback on the project.
Receptionist/Secretary/ Administrative Assistant
Recovery Network of Programs-Bridgeport, CT
April 2012 to May 2020
Under the supervision of Director, gives information to callers and assists operations with clerical work by performing the following duties. CORE FUNCTIONS - Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department. Prepares outgoing mail and correspondence, including e-mail and faxes.
Compiles and types statistical reports. Performs other secretarial duties as needed, such as data entry, filing, photocopying, collating and staff meeting minutes. Processes client intake and assists in client data compilation and dissemination of information. Arranges for equipment maintenance. Driver company auto when need for transporting clients. Handle the transportation for four hundred clients with Veyo assistance. DMAS and DDap reporting.
Counselor On Duty
Connecticut Renaissance-Bridgeport, CT
July 2019 to November 2019
Front desk coordinator. Monitor daily function in the facility. Assist in record keeper of all clients and visitor's interactions. Insure facility is always a safe environment and meets all state rules, regulations and company policies and procedures. Daily grounds inspections. Answer all phones and meet and greet all visitors.
Residential Counselor
ARI of Connecticut, Inc.-Stamford, CT
July 2013 to November 2018
Assist the people we serve in the community in different activities and at there home. Assist in the implementation of leisure activities, community events. Provide instruction and training in one or more need areas to enhance the individual’s ability to live independently in their own homes, enhance the individual ability to access events in the community, insist in following special diets. Maintain accurate records, data sheets, case notes. Residential cleaning within the group homes. Community Network Activity Leader
Abilis-Greenwich, CT
April 2011 to July 2014
Assist the people we serve in the community in different activities. Assist in the implementation of leisure activities, community events. Provide instruction and training in one or more need areas to enhance the individual’s ability to live independently in their own homes, enhance the individual ability to access events in the community, insist in following special diets. Maintain accurate records, data sheets, case notes.
Receptionist - Facility Coordinator
Outlooksoft/SAP through Yoh Exchange-Norwalk, CT
December 2007 to April 2012
Coordinator with various staff members for operational support activities of the office serve as a liaison between different departments. Over see the daily activities of the office operations for a staff of twenty five employees. Open and close the office for business on a daily base. Answer the main phone line and responded to any email or fax inquires from vendors and employees. Manage the all mail coming into the office and leaving the office. Schedule and coordinate all conference rooms in Microsoft Outlook. Manage all internal and external email notices about the office activities. Co-ordinate lunch programs for the employees, Order all office supplies. Manage all the vendors' invoices and inquires for the office. Order all business stationery for the office. Prepare all conference rooms for meetings. Resolve any office issues as they come to surface. Manage all holiday events and special occasions. Manage all service contracts for the office and maintain the warranties for office equipment and arranging for repairs as needed for the office equipment.
Senior Sales Associate
Barnes and Noble-Stamford, CT
December 2007 to October 2010
Process all sales orders, Process all online orders for customers, Call customers when shipment has arrived in the office. Keep the store tidy and clean. Assisting on closing the store at the end of shift. Administrative Staffing
Time Warner Cable/Outlooksoft through Office Team-Stamford, CT March 2007 to December 2007
Schedule and coordinate meeting for Vice President of Time Warner Cable, Schedule all service calls for Time Warner Cable high urgent customers. Provide administrative support while on assignment as Time Warner Cable. Perform Data Entry duties while working at Time Warner Cable. Provide administrative support for various departments while working at Outlooksoft. Perform tasks such as writing and maintaining documentation and getting ready reports and statistics as required by the employer. Implemented various administrative procedures, Assisted in carrying out duties through assignments. Health Operations Representative
Health Net of the Northeast-Shelton, CT
June 2004 to October 2006
Inbound calls from members and medical providers.
Support co workers with problem claims and assist answering billing payments. Provide information of Standard Health Care Operations to medical billing departments of various companies. Research Claim Issue and processing all medical claims. Meet departmental standards for quality, Meet the goals of the department and meet the productivity goals of the company. Sales Representative
Dressbarn-Milford, CT
November 2004 to March 2006
Duties on cash register such as 10 key functions, cash collections and distributions, also balance the cash register. Stocked clothing and merchandise and transferred shipments to other stores. Opening and closing the store for business.
Certified Nurses Aide
Companions and Homemakers-Fairfield, CT
April 2004 to May 2005
Provided care for elderly patients and maintained a safe environment for patient's and perform general housekeeping in the patient's home. Help assist disable people in there homes with daily living skills. Conversion Coordinator
Automatic Data Processing-Stratford, CT
October 2002 to July 2003
Prepare the payroll for new clients for a ninety-day period. Assign payroll representative to process payroll for clients. Provide applicable benefits to new clients about payroll. Provide basic Accounting inquiries, tax assistance to businesses that are not familiar with tax laws and payroll procedures. Provide technical support to clients by email, and by mail, and phone. Resolve payroll problems for clients. Education
Certification in The Certificate in Social Difference, Diversity, Equity, and Inclusion is deeply interdisciplinary, drawing on a variety of different knowledge domains— including history, sociology, digital culture, literary, and media studies—to explore concepts and tools that can be applied in a range of real world situations.
DMHAS Division of Diversity, Equity, and Inclusion (DEI) - Middletown, CT September 2023 to June 2024
Alcohol and Drug Counseling in recognize the terminology, values, and practices of addiction studies, interpret research and theory, and identify addiction-related social policy.
CT Counseling - Norwalk, CT
September 2021 to October 2022
CEU's in Problem Gambling and Current Trends
Connecticut Council - Wethersfield, CT
April 2022 to April 2022
Working towards ABA in Business
Ivy Bridge on line Tiffin University - Toledo, OH
January 2011 to January 2012
Certification in Nursing Assistant
Connecticut Business Institute - Stratford, CT
July 1993 to October 1993
General Studies in General Studies
Housatonic Community College - Bridgeport, CT
January 1992 to January 1993
Dipolma in General Studies
Stratford High School - Stratford, CT
January 1982 to January 1986
Skills
• Direct Care
• Direct Support
• Disability
• CNA
• Child Care
• Mental Health
• Medical Knowledge (10+ years)
• Scheduling
• Billing
• Receptionist
• Administrative Assistant
• Outlook
• Filing
• Word
• Payroll
• Sales
• Data Entry
• Accounting
• Excel
• Marketing
• Accounts Payable
• Microsoft Office
• Microsoft Excel
• Quickbooks
• MS Office
• Citrix (1 year)
• Tier (Less than 1 year)
• Relias (Less than 1 year)
• CTR Equipment (Less than 1 year)
• Hoyer Lift
• Medical Billing
• ICD-10
• Insurance Verification
• Medical Coding
• CPT Coding
• ICD-9
• Medical Terminology
• Home Care
• Medical Office Experience
• Meal Preparation
• Vital Signs
• Caregiving
• Clerical Experience
• Laboratory Experience
• Laundry
• HIPAA
• Medical Records
• Assembly
• Insurance verification (9 years)
• Office Management
• Transcription
• SerSafe Manager (Less than 1 year)
• Servsafe Manager Certification (Less than 1 year)
• Documentation review
• Addiction Counseling
• Supervising Experience
• CNA
• Home health
• CPR
• Computer skills
• Medical terminology
• Medical records
• Documentation review
• ICD-9
• Laboratory experience
• Front desk
• Clerical experience
• Leadership
• Long term care
• Google Suite
• Property management
• Proofreading
• Customer service
• Communication skills
• Conflict management
• Management
Awards
Dorna Stover Employee of the Year
October 2023
Outstanding contributions and dedication to RNP and the Community. Certifications and Licenses
State of Connecticut DDS Administer medications
April 2018 to February 2019
The written authorization from the DDS commissioner to a non-licensed person that indicates that they can administer medications to persons served by the department when this responsibility is delegated to them by the RN
CPR/AED/First Aide
August 2023 to August 2025
Completion in CPR/AED/First Aid, Adult and Child and Infant Chocking, AED and Injury and Universal Precautions.
ServSafe Manager Certification
March 2022 to March 2027
The ServSafe Manager Certification verification knowledge of sufficient food safety to protect the public from foodborne illness.
National Council For Mental Wellbeing
May 2022 to May 2025
Adult Mental Health First Aid USA. Trained to provide initial help to someone experiencing a mental health or substances use challenge.
Gambling as a Co-occuring Disorder & Treatment Strategies June 2022 to Present
Gambling as a Co-occurring Disorder & Treatment Strategies. Training on what is considered gambling. The risks associated with gambling. The understanding the games/odds. Food Handler Certification
March 2022 to March 2027
• Sufficient food safety knowledge to protect the public from foodborne illness. The ServSafe Food Handler Certificate verifies basic food safety knowledge and is for individuals in food handler employee- level positions
BLS Certification
September 2024 to September 2026
Basic Life Support (BLS) is a set of emergency procedures that are used to stabilize and support life functions in people who are experiencing life-threatening conditions. Driver's License
CPR Certification
First Aid Certification
AED Certification
CNA
Certified Notary Public
July 2024 to July 2029
A public notary, or notary public, is a state-appointed official who acts as an impartial witness when important documents are signed. Notaries are responsible for verifying the identity of signers, ensuring they are willing to sign without intimidation, and confirming they understand the document or transaction. They also certify the proper execution of documents that can be life-changing for private citizens, such as wills, property deeds, powers of attorney, and prenuptial agreements. American Marriage Ministries
July 2024 to Present
A duly ordained minister of American Marriage Ministries . To perform all duties of the tents of the church. An ordained minister is a person authorized by a church or other religious body, typically of a Christian denomination, to carry out various spiritual operations such as baptisms, weddings and funerals, and more generally providing spiritual guidance to the local community. Assessments
Work motivation — Proficient
April 2020
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
American Legion Auxiliary- Secretary
January 1993 to Present
Founded in 1919, The American Legion Auxiliary has nearly 1 million members from all walks of life. The Auxiliary administers hundreds of volunteer programs, gives tens of thousands of hours to its communities and to veterans, and raises millions of dollars to support its own programs, as well as other worthwhile charities familiar to Americans. It is all accomplished with volunteers. While originally organized to assist The American Legion, the Auxiliary has achieved its own unique identity while working side-by-side with the veterans who belong to The American Legion. Like the Legion, the Auxiliary’s interests have broadened to encompass the entire community. The American Legion Auxiliary is made up of the male and female spouses, grandmothers, mothers, sisters, and direct and adopted female descendants of members of The American Legion. Through its nearly 10,500 units located in every state and some foreign countries, the Auxiliary embodies the spirit of America that has prevailed through war and peace. Along with The American Legion, it solidly stands behind America and its ideals.
Parent Leadership Training Institute
September 2003 to Present
24 session program that combines advocacy, leadership, and citizenship skills into a curriculum to promote the best interests of children.
The program is designed by the American Leadership Forum, Leadership Greater Hartford, and the Connecticut Commission on Children. PLTI has been held in towns throughout Connecticut since 1993 and continues to show great success in training parents as community leaders. The components of the Parent Leadership Training Institute are:
• An initial retreat
• Weekly educational sessions that focus on knowledge about the change process, skill building, and tools of civic engagement
• A community project
• A graduation celebration at the completion of the training The goals of PLTI are:
• Helping parents become great leaders for their children and families.
• Increasing positive parent-child interactions and improving child success through parent involvement.
• Training parents to be active participants in the democratic process - to take part in community policy development and problem resolution.
Additional Information
Qualifications:
Training in several fields, CPR/First AID/AED Training, Cultural Competency, Customer Service/Human Services, Ehtics & Boundaries/HIPPAA & Confidential, Emergency Prepardness//Hazard Competency, Narcan/Overdose Prevention, Infection Control, Infection Contro, MAT 101, Transportation and Vechicle Safety. Applications & Programs such as: Certified Nursing Assistant. Home Health Aide, Pitney Bowes Postage Machine, Medical Terminology, CPT/ICD 9 Beginner, Hoyer Lift. Durable Medical Equipment. Computer Skills:
Microsoft Word, Microsoft XP and Excel, Lotus 1-2-3, Windows, PowerPoint, ISP, CSN, YVC, IMAX & AS400 systems, Avaya Phone System, Lucent Phone System, SAMMS, SAP Administrative Software, CISCO Software, DMAS DDap Software.
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