Customer Service Call Center
Resume:
CAVEL POWELL
CUSTOMER SERVICE REPRESENTAVE
EXPERIENCE
Call Center Solutions Montego Bay
Reservation Agent 02/2022 - 11/2024
Achievements:
Most Outbound Bookings: Consistently achieved the highest number of outbound bookings within the team.
Highest Total Bookings: Demonstrated exceptional performance by securing the highest total bookings.
Highest Conversion Rate: Excelled in converting leads into successful bookings, with the highest conversion rate.
Loyal Builder: Recognized for fostering long-term customer loyalty through exceptional service and relationship-building.
Lowest Average Wrap Time: Achieved the lowest average wrap time, optimizing efficiency and customer satisfaction.
Contax 360 bpo solutions Montego Bay
Customer Service Representave 04/2016 - 12/2021
Collaborated effectively with a diverse team to achieve goals Resolved product and service issues, including order placements Assisted with replacements, refunds, injuries, and damages Eservices group international Montego Bay, St
James
Customer Service / Reservation Agent 01/2007 - 07/2014 Incoming calls, booking domestic and international flights, and assisting with online navigation for the website and mobile app
Responded promptly to customer inquiries and complaints in a professional manner
Alliance one Montego Bay
Customer Service Representave 01/2006 - 12/2006
Incoming and outgoing calls
Billing inquiries
Debt collection
EDUCATION
Secondary School Certificate & Caribbean
Examination Council
Anchovy High
School
Grade 3 09/1997 - 06/2002
CXC- Geography: Grade 3, History: SSC- Grade 3, Language and Communication:
CONTACTS
*****.*.******@*****.***
www.linkedin.com/in/cavel-powell
Saint James
SUMMARY
To contribute meaningfully to your
organization by leveraging and
continuously enhancing my skills and
knowledge. I am committed to working
diligently to help achieve the
company's goals and drive future
growth and development. Experienced
in fast-paced environments and
adaptable to last-minute changes.
Thrives under pressure and
consistently earns high marks for work
quality and speed. An organized and
motivated individual, eager to utilize
time management and organizational
skills across diverse settings. Seeking
entry-level opportunities to enhance
abilities while contributing to company
growth.
TRAINING / COURSES
Certificate in Guest Room
Attendant
National council on technical and
vocational education and training
Certificate in Customer
Service
Youth enhancement service (nctvet)
LANGUAGES
ENGLISH Advanced
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SKILLS
Adaptability Positive attitude Conflict resolution Patience PASSIONS
Passionate about
delivering exceptional
customer service and
building strong
relationships. Eager to
apply my communication
and problem-solving skills
to enhance customer
satisfaction and
contribute to the team
success.
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