Salesforce Architect Senior

Johnny Hughes

Senior Salesforce Architect Enterprise Solutions, API Integrations, and Technical

Leadership

**************@*****.*** 908-***-**** Somerville, NJ, 08876 Profile

Salesforce Architect with 13+ years of hands-on experience in design, development, and implementation of Salesforce solutions across Sales, Service, Experience, Marketing Cloud, and CPQ. Skilled in Apex, Lightning Web Components

(LWC), Flows, and API integrations with ERP, finance, and external platforms. Strong background in multi-cloud architecture, secure data modeling, performance optimization, and DevOps pipelines using Git, Copado, and Gearset. In addition to technical delivery, experienced in mentoring developers, reviewing code, setting best practices, and guiding cross-functional teams to ensure quality and scalable solutions. Certificates

Salesforce Certified Technical Architect

Salesforce Platform Developer I

Salesforce Platform Developer II

Salesforce Sales Cloud Consultant

Skills

Salesforce Development

Apex, LWC, Aura, SOQL, Visualforce, Flows, Triggers Integrations

REST/SOAP APIs, MuleSoft, Informatica, Dell Boomi, ERP/3rd party systems

Deployment & DevOps

Git, Copado, Gearset, Jenkins, CI/CD, Automated Testing Cloud Platforms

Sales Cloud, Service Cloud, Experience Cloud, CPQ, Marketing Cloud

Data & Security

Data Loader, ETL tools, Shield, Encryption, RBAC,

Compliance (HIPAA, GDPR)

Other Tools

VS Code, Postman, JIRA, Confluence, Agile/Scrum

Professional Experience

10/2022 – Present Salesforce Architect

Zivoke

•Designed Salesforce multi-cloud architecture covering Sales, Service, and Experience Clouds.

•Implemented API-based integrations with ERP, payment gateways, and external systems.

•Built custom Apex classes, triggers, LWC components, and Flows for automation.

•Configured Shield encryption and role-based access for security compliance.

•Developed CI/CD pipelines using Copado and Git for automated deployments.

•Performed system performance tuning for optimized queries and automation.

•Mentored junior and mid-level developers, conducted code reviews, and established best practices for scalable development.

03/2018 – 09/2022 Senior Salesforce Developer / Consultant Jay Analytix

•Delivered custom development in Apex, LWC, and Visualforce for enterprise applications.

•Implemented Service Cloud features including case routing, macros, and knowledge base.

•Built CPQ functionality with product rules, price rules, and quote templates.

•Migrated legacy CRM data into Salesforce using Informatica and MuleSoft.

•Created dynamic dashboards and reports for sales and service management.

•Guided a small team of developers, provided technical direction, and ensured adherence to coding standards.

08/2016 – 04/2018 Salesforce Developer

Damco Solutions

•Developed Apex triggers, batch classes, and workflows to automate business processes.

•Configured Sales Cloud features such as opportunity management and forecasting.

•Integrated Salesforce with email systems, document management, and finance apps.

•Assisted with deployment processes using change sets and ANT migration tool.

•Wrote unit tests and integration tests ensuring proper code coverage.

•Supported junior developers with troubleshooting and debugging during deployments. 02/2013 – 07/2016 Junior Salesforce Developer

Collabera

•Created and customized objects, fields, page layouts, and validation rules.

•Built basic Visualforce pages and Apex classes for client requirements.

•Supported Salesforce administration including user management and profiles.

•Assisted in data imports and data cleanup with Data Loader.

•Provided production support for bug fixes and minor enhancements.

•Shadowed senior developers, gaining mentorship and later assisting new joiners with onboarding tasks.

Projects

Global Salesforce Multi-Cloud Implementation

•Designed and implemented Sales, Service, and Experience Clouds for a large enterprise.

•Integrated Salesforce with ERP, payment gateways, and external systems via REST and SOAP APIs.

•Built custom LWC components, Apex triggers, and Flows to automate complex business processes.

•Implemented role-based security, Shield encryption, and field-level security.

•Conducted mentorship and code review sessions for junior developers during implementation. CPQ and Quote Management Solution

•Developed CPQ product rules, pricing rules, and quote templates for a manufacturing client.

•Automated approval workflows and quote generation processes.

•Integrated Salesforce CPQ with external ERP systems for order fulfillment.

•Trained team members on CPQ best practices and advanced configuration. Service Cloud & Omnichannel Support

•Configured case routing, macros, knowledge base, and SLA automation for a customer service team.

•Built custom Flows and Apex automation to improve response and resolution processes.

•Integrated Salesforce with email, chat, and telephony systems for omnichannel support.

•Provided technical guidance and mentoring for developers working on Service Cloud features. Salesforce Data Migration & Integration Project

•Migrated legacy CRM data into Salesforce using MuleSoft and Informatica.

•Designed data transformation rules and validation processes to ensure data accuracy.

•Developed batch Apex and triggers to automate data processing tasks.

•Reviewed team deliverables and mentored junior developers in integration and deployment best practices.

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