Case Manager Program
Resume:
Nakyiah Miller
Bellaire, OH *****
**************@*****.***
Professional Summary
Overall I am a time oriented hard worker, I strive to make a change and name for myself with the work I do. I work with purpose and to thrive in the things I do. Authorized to work in the US for any employer
Work Experience
Case Manager
Access Ohio Behavioral Health-Martins Ferry, OH
Present
Case Manager
• Conducts comprehensive client assessments to identify needs, strengths, and available resources.
• Develops, implements, and monitors individualized care or service plans to ensure client goals are met.
• Coordinates services and communicates with multidisciplinary teams, including healthcare providers, social workers, and community agencies.
• Advocates on behalf of clients to secure necessary resources, including housing, healthcare, and financial assistance.
• Maintains accurate and confidential case documentation, ensuring compliance with organizational and regulatory standards.
• Evaluates client progress regularly and adjusts care plans as needed to improve outcomes.
• Provides crisis intervention and ongoing support to help clients navigate complex social or health systems.
Rehabilitation Specialist
Access Residential-Martins Ferry, OH
November 2023 to Present
1. Resident Supervision & Support
• Monitor residents to ensure they adhere to facility rules and schedules.
• Provide guidance and support for individuals recovering from substance abuse.
• Address resident concerns and report any issues to the Program Manager or clinical staff. 2. Facility Safety & Rule Enforcement
• Conduct routine bed checks and headcounts to ensure all residents are accounted for.
• Monitor for any signs of substance use, behavioral issues, or conflicts among residents.
• Enforce curfews, visitor policies, and program rules to maintain a structured environment. 3. Daily Operations & Documentation
• Assist with resident intakes, orientations, and discharges as needed.
• Maintain daily logs and incident reports, documenting any rule violations or concerns.
• Distribute hygiene products, linens, and meals as part of daily care. 4. Crisis Intervention & Conflict Resolution
• Respond to emergencies or resident crises calmly and professionally.
• De-escalate conflicts or behavioral issues using effective communication skills.
• Work closely with clinical staff to report concerns and ensure appropriate 5. Collaboration with Staff
• Work alongside counselors, case managers, and the Program Manager to support treatment goals.
• Attend staff meetings and training sessions to stay informed on policies and best practices. Day Treatment Specialist
NORTHWOOD HEALTH SYSTEMS-Wheeling, WV
September 2022 to October 2023
I am a level 2 Day TreatmentSpecialist/ Floor supervisor. I work with clients with special needs by helping them and teaching them their basic needs they will need to know in life. Along with uploading documents and paperwork.
Hostess/Cashier
Bob Evans Restaurants-Wheeling, WV
April 2018 to April 2019
As a hostess I was responsible for Greeting and seating guest, as well as answering the phone for taking orders as well as answering questions customers had. Education
Dental hygiene (High school or equivalent)
West Liberty University-Wheeling, WV
August 2016 to May 2018
Skills
• Crisis management
• Library services
• Management (Less than 1 year)
• Child welfare (Less than 1 year)
• Adult education
• Social work
• Behavioral health
• Report writing
• Intake
• Working with people with disabilities
• Legal research
• Leadership (3 years)
• Microsoft Excel
• Sales
• Hostess
• Budgeting
• Case management
• Public speaking
• Experience with individuals with mental health conditions
• Databases
• Patient monitoring
• Computer skills (4 years)
• Grammar Experience
• Mental health services (2 years)
• Food preparation
• Food service
• Analysis skills
• Customer support
• Developmental Disabilities Experience
• Classroom experience
• Data entry
• Organizational skills (4 years)
• Time management (4 years)
• NCQA standards
• Experience with children
• Electronic health records (EHR) management
• EHR systems
• Computer operation
• Writing skills
• Curriculum development (1 year)
• Safety plans
• Care plans
• Community networking activities
• Guest Service
• Administrative experience
• Restaurant experience
• Microsoft Outlook (2 years)
• Parenting support and skills training
• Child & family services
• Windows
• Supervising experience (1 year)
• Working with people with autism
• Adobe Creative Suite
• Addiction counseling
• Patient observation
• Documentation review
• Group home (1 year)
Languages
• English
Certifications and Licenses
CPR Certification
Certified Case Manager
QMHP Certification
Contact this candidate