Strategic Initiatives Business Operations
Resume:
Goli Supriya
Business Operations and Banking Professional
Results-driven and dynamic professional with extensive experience in Strategic Initiatives and Consulting. Adept at developing and executing strategic plans to drive business growth and improve organizational performance. Proven expertise in providing strategic consulting services to clients, delivering actionable insights, and fostering strong client relationships. Skilled in leading cross-functional teams, driving change management, and implementing innovative solutions. Excellent communicator with a track record of effectively presenting complex ideas to senior management and stakeholders. Seeking to leverage my strategic acumen and consulting prowess to contribute significantly to the success of a progressive organization.
AREAS OF EXPERTISE
PROFILE SNAPSHOT
• Result-driven and accomplished professional with a proven track record of excellence in operational management, project handling and team leadership. Offering over 12+ years of experience, with a focus on driving operational efficiencies and achieving organizational goals.
• Adept at formulating innovative business strategies and solutions to foster growth and enhance operational expertise. Skilled in building high-performance teams and cultivating a collaborative work culture. Strong analytical acumen combined with exceptional communication and interpersonal skills to engage stakeholders at all levels.
WORK EXPERIENCE
Head – Operations and Strategic Initiatives
MicroNsure Consultance Pvt., Ltd.
07/2022 - 12/2024,
Tasks
I initially joined MicroNsure as Assistant Vice President (AVP) – Operations and transitioned to the Strategic Initiatives department in February 2023.
Managing a team of 8 professionals within the operations department and led a team of 5 in Strategic Initiatives. Overseeing end-to-end processes, including planning, documentation, and implementation of new products, processes, partnerships, and the automation of manual tasks across departments. Holding responsibility for driving the success of new organizational initiatives, ensuring seamless execution through input requirement assessments and alignment with departmental needs. Within the Consultancy realm, my team focused on the Learning and Development (L&D) department, facilitating knowledge enrichment for all employees. Additionally, initiated and successfully streamlined process standardization across departments. Key Achievements:
• Geared up the claims department to 98% claim settlement ratio. Managed 1500 claims and 10,000 data issuance per day.
• Holistic HealthTech: Launched in July 2023, profitable in the first year.
• SAAS Model: Generated 108 crores business in the first year.
• Microinsurance Innovation Hub: Established to promote microinsurance, with 12+ associations. Strategic Planning Project Management Analytical Thinking Change Management Operational Expertise *************@*****.*** 619-***-**** San Diego, CA, 92126, USA Business Acumen Process savvy Relationship Management Client Focus Team Handling Page 2 of 3
WORK EXPERIENCE
Customer Relationship Manager
DCB Bank Ltd, Habsiguda Branch
09/2019 - 06/2020,
Achievements/Tasks
Built and nurtured strong relationships with existing and potential customers to understand their financial goals and needs. Provided personalized financial advice, guidance, and solutions to customers, such as recommending suitable banking products, investment options, and loan facilities. Addressed customer inquiries, complaints, and requests in a timely and professional manner.
Proactively identified opportunities to acquire new customers and expand the bank's customer base. Collaborated with the marketing and sales teams to implement customer acquisition strategies. Conducted outreach activities and participate in community events to promote the bank's products and services. Supervised and led a team of banking professionals, providing coaching and guidance to ensure the team delivers excellent customer service and meets performance targets. Conducted regular performance evaluations and support team members in their professional development.
Managed the day-to-day operations of the branch, ensuring compliance with banking regulations and internal policies. Monitored transactional activities, cash handling, and security procedures to maintain a safe and e9cient working environment. Collaborated with various departments to streamline processes and improve overall branch efficiency.
WORK EXPERIENCE
Research Analyst (Data Monitor Client)
Cognizant Technology Solutions
10/2014 - 11/2018,
Achievements/Tasks
Developed comprehensive reports and presentations based on data analysis and research findings. Presented the reports to clients or internal stakeholders, highlighting key insights and actionable recommendations. Ensured data accuracy and integrity throughout the research and analysis process. Conducted quality checks to verify the reliability of data and research outputs.
Collaborated with other team members, including research analysts and data scientists, to enhance the overall research capabilities and deliver cohesive insights. GROWTH PATH
ING VYSYA BANK, Himayatnagar
(12/2010 - 10/2012)
Customer Care Manager
EDUCATION
Bachelor of Commerce
Mythreyi Degree College, Osmania
University, Hyderabad
SOFT SKILLS
Max New York Life Insurance Company Ltd,
(04/2006 - 10/2010)
Assistant Manager Business Operation.
Leadership Communication Adaptability
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