Customer Service Support
Resume:
Cody Yancich
Canonsburg, PA 15317
************@*****.***
SUMMARY
A high energy, results driven, detail-oriented professional with experience in medical device and consumer sales in a fast-paced, dynamic, team environment focused on successfully managing team and individual relationships to secure high levels of satisfaction as well as continued business transactions.
WORK EXPERIENCE
Interior Designer Estimator Procurement Specialist
October 2022- present
L&L Designs
Collaborate closely with the Sales Team during the pre-construction phase to ensure smooth project initiation. Manage customer organization and accountability for material selection, procurement, and timely ordering. Coordinate with Project Leaders to align project execution plans. Deliver a seamless transition from sales to project execution.
• Work directly with Sales Consultants to determine scope of selections & finishes (floor, cabinets, tile, etc)
• Load in Tasks for each selection into Procore for all projects
• Complete Submittals for selection & production confirmation into online systems, as needed
• Schedule & lead in-person meetings with customers, gathering insight on project & design features
• Design/review interior and exterior window and door selections with clients
• Design/review exterior finishes (siding, stone, brick) selections with clients
• Review customer inspiration photos of their desires (if applicable), create mood boards as needed to share with customers
• Work directly with the customer to get selections finalized, signed off, and ordered in a timely manner
• Utilize company’s online systems as needed
• Oversee end-to-end vendor and supplier sourcing and management to ensure quality, pricing, and timely delivery across all projects
• Manage inventory levels, monitor product availability, and coordinate restocking to align with project timelines
• Track expenses and implement budgeting and cost control strategies to maintain profitability and avoid overages
• Continuously improve the procurement process, identifying opportunities to streamline ordering, tracking, and vendor coordination
• Lead vendor communication, negotiate timelines, and proactively manage lead times to meet project deadlines
• Handle return and damage resolution efficiently, ensuring proper documentation, vendor follow-up, and client satisfaction
• Order material(s) - cabinets, countertops, vanities, tile, hardware, paint, etc.
Account Manager October 2021 - October 2022
Urgo Medical North America
Provides medical devices and products to hospitals, clinics, nursing homes and home health agencies with a focus on acute, chronic and surgical wounds with the use of proven protocols for the care and management of wounds, skin and skin breakdown while setting appointments with hospital staff, managing leads, providing product demonstrations and achieving or exceeding sales targets.
• Fosters relationships with doctors, nurses and wound therapists across health care systems including UPMC, AHN, IRMC, EXCELA, WVU Medicine, Penn Highlands and Washington Health System.
• Engages clinicians with an evidence-based approach in wound care with proven angiogenesis and reduced toxicity.
• Distinguished amongst clinicians as knowledgeable, trustworthy, and punctual with expertise in 6 wound care products
• Exceeded revenue targets in January, February, and March 2022 by a combined 31%.
• From November 2021 – present, grew territory accounts by 39%.
Associate Product Specialist June 2019 – October 2021
Tactile Medical
Responsible for conducting full-cycle consultative sales including prospecting, scheduling and attending meetings, patient product demonstrations, in-services, closings and follow up’s while educating physicians, therapists and clinicians with regards to Lymphedema, and devices offered to ensure quality of life while guaranteeing revenue targets are not only met, but exceeded.
• In 2019, exceeded revenue target by $241,000.
• In 2020, exceeded revenue target by $186,000.
• In 2020, opened 9 new accounts, netting $62,300 in earned revenue.
• Grew Vascular accounts by 68% in 2020 • Grew Oncology accounts by 120% in 2020.
• Grew Target Accounts by 94%.
• Awarded with Quota Breaker title in both 2019 and 2020.
Account Manager December 2017 – June 2019
TAG Labor (Traveler’s Alliance Group)
Promotion of skilled and simplified labor through various professional channels including project support and executive services to organizations in order to maximize company endeavors for exquisite on-site execution with an industry leading establishment
• Year to date at 258% of quota.
• Increased sales by 337.5% in a 12 month span.
• Develops and fosters relationships with commercial construction, skilled craftsmen, renewable energy, oil & gas, and naval/marine companies in search of reliable labor and project management alike.
• Designed labor recruitment model in terms of industry specific needs to better suit company demands for better functionality as a whole.
• Explored new opportunities not seen on the labor tracking system bringing in additional earned revenue for TAG.
• Covers a territory from just south of Pittsburgh to West Virginia border while working with clientele to better understand needs in terms of company satisfaction.
• Responsible for signing over 75 new organizations in given territory since December of 2017.
• Revered by company owners and upper level management as trustworthy and dependable.
• Responsible for consistently generating in excess of $35,000 earned revenue per week.
• Manages roughly 15-30 skilled field employees each week.
Sales Representative July 2012 – October 2024
Infinite Fitness
Facilitation of all aspects of the sales and marketing process which includes identifying new and expansion of existing opportunities, development of customer specific goals, while maximizing all customer service opportunities associated with a national leader of in-home fitness and weight loss solutions.
• Responsible for creating, recruiting, and leading a dynamic team of 1000+ individuals to achieve personal nutritional, fitness, and business goal.
• Develops, organizes trainings, webinars, weekly goals and team progression through the use of a personal business model with appointed team leads in regards to revenue forecast.
• Recognized as a Premiere Coach and ranked as high as 173rd team out of 300,000+ sales teams, company-wide.
• Develops appealing and eye-catching advertisements via social media, creative photography applications and other advertising tools.
• Distinguished among superiors and subordinates alike as a knowledgeable, trustworthy Sales Rep/Coach whom provided excellent customer service and crisis management in business related transactions.
Other Work Experience
• Family Sabbatical to be a stay-at- home mother (2 years)
• Extended Substitute-Substitute Teacher Grades K-6 (3 years)
EDUCATION
Slippery Rock University
Slippery Rock, Pennsylvania
Graduated December 2007
Obtained a Bachelor’s of Science in Elementary Education
New York Institute of Art and Design
Graduated March 2024
Obtained an Interior Design Certificate
SKILLS
• Proficient in SketchUp, Word, Excel, PowerPoint, Internet proficient
• Organized; can maintain precise and accurate records
• Efficient Time management skills
• Self-Motivated and Disciplined
• Strong interpersonal skills, communication and client interaction skills
• Designed, implemented, and presented an Action Research Project
• Project Management, Collaboration and Teamwork
• Experienced in space planning, color theory and application, lighting design, and furniture selection & styling
• General knowledge of building codes and regulations References Available Upon Request
Contact this candidate