Customer Engagement Mailroom Clerk

Zelalem Alemayehu

Silver Spring, MD 240-***-**** **************@*****.***

linkedin.com/in/zelalem-alemayehu-7a970b101

Professional Summary

Detail-oriented Mailroom Clerk and Customer Engagement Specialist with 4+ years of experience supporting U.S. Embassy operations. Skilled in mailroom management, international logistics, and customer service, with proven success in coordinating high- volume shipments and ensuring compliance with U.S. government and international security regulations. Adept at hardware/software support, logistics analysis, and organizational assistance, consistently recognized for professionalism, accuracy, and reliability in fast-paced environments.

Professional Experience

Mailroom Clerk – Customer Engagement

Embassy of the United States, Addis Ababa, Ethiopia Nov 2020 – Nov 2024

- Managed Unclassified and Classified Diplomatic Pouch operations, facilitating Operation Support Flights, processing thousands of international and domestic shipments with 100% compliance to U.S. government security protocols.

- Enhanced customer engagement by providing timely, accurate, and professional service to embassy staff and partner agencies.

- Implemented tracking and reporting procedures that reduced mail delays by 15%.

- Collaborated with security and logistics teams to streamline workflows and ensure operational efficiency.

- Trained new staff in mail handling, shipment procedures, and security protocols, improving overall team performance.

Organizational Assistant – Mailing & Shipment Coordinator (Contractor) U.S. Embassy, Addis Ababa, Ethiopia Jul 2015 – Jul 2020

- Coordinated large-scale international shipments, personal effects along with house hold materials and priority mail while maintaining compliance with evolving U.S.–Ethiopia regulations.

- Proactively identified and resolved logistical challenges, ensuring uninterrupted mail and package delivery operations.

- Supported with hardware/software troubleshooting and integration of logistics systems. Education

Bachelor of Science in Computer Science

Addis Ababa University, Addis Ababa

Key Skills

- Mailroom & Shipment Coordination

- Diplomatic Pouch Handling (Classified & Unclassified)

- Logistics & Supply Chain Management

- Hardware & Software Support

- Integrated Logistics Management Systems

- Customer Service & Engagement

- Security Compliance & Intelligence Support

- Organizational Assistance

- Workflow Optimization

References

Available upon request.

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