Customer Service Social Media

ANTHONY BABS

Austin, TX **************@*****.*** 708-***-****

PROFESSIONAL SUMMARY

Detail-oriented Rater (tech) with a strong background in customer service, online content evaluation, and digital research. Skilled in analyzing search results for relevance, accuracy, tone, and cultural appropriateness. Adept at using both desktop and mobile platforms to assess web content, identify trends & improve user experience. Experienced in applying guidelines consistently, meeting quality benchmarks, and delivering measurable improvements in content.

Core Skills & Competencies

●Search Quality Evaluation & Web Content Rating, Search Engine Relevance Testing

●Social Media & Cultural Awareness (Memes, Trends, Virality)

●Content Relevance, Tone, & Grammar Analysis, Research & Information Validation

●Customer Service & User Support (Email, Chat, Phone) Devices: Android, iOS, PC/Mac platforms for cross-platform evaluation

●Digital Tools: Google Workspace (Gmail, Docs, Sheets), Microsoft Office Suite, Slack, Zoom, Salesforce, Zendesk

●Data Entry & Reporting Accuracy, Multitasking in Fast-Paced, Remote Environments

Certifications

●Google Digital Garage – Fundamentals of Digital Marketing

●Coursera – Introduction to Data Analysis Using Excel

●LinkedIn Learning – Social Media Monitoring & Analysis

●Remote Work Foundations – Virtual Collaboration Tools

Professional Experience

The Savings Group Customer Support Analyst Remote 2022 – 2025

●Conducted digital research and provided feedback to improve online user experiences, aligning closely with search rater methodologies.

●Reviewed and categorized customer inquiries using Salesforce and Zendesk, applying guidelines to ensure accurate resolution.

●Analyzed patterns in customer feedback to identify systemic issues, leading to a 15% improvement in resolution accuracy.

●Used Google Workspace tools to maintain detailed records, ensuring high compliance with quality assurance checks.

Meta Platforms Online Content Specialist Remote 2020 – 2022

●Evaluated user-generated content across Facebook and Instagram for compliance, tone, and cultural relevance.

●Applied content moderation guidelines to assess grammar, tone, and regional appropriateness of posts, ads, and comments.

●Rated content trends (memes, viral posts, cultural moments) for contextual alignment, reducing policy misclassification errors by 20%.

●Collaborated with global teams using Workplace by Meta, Slack, and internal AI evaluation tools to standardize ratings and improve cross-team accuracy.

GLG Research Associate – Client Services Austin, TX 2019 – 2020

●Conducted high-level research on business, media, and cultural trends to connect clients with subject matter experts.

●Reviewed search queries and resources to ensure relevance and accuracy, improving search-to-expert match quality by 25%.

●Managed multiple client requests simultaneously using CRM systems and online research tools, ensuring quick turnaround and client satisfaction.

●Delivered measurable progress on quality assurance goals, consistently exceeding weekly accuracy and timeliness benchmarks by 10–15%.

Education

Bachelor of Business Administration,

University of Saint Thomas

Houston, TX

Graduated 2018

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