It Support Data Entry

ROWEN PILLAY

Johannesburg, South Africa ************@*****.*** +27-79-617-**** LinkedIn: www.linkedin.com/in/rowen4pillay PROFILE

Highly motivated professional with 23 years of diverse experience, seeking remote opportunities in IT Support, Customer Care, Procurement, or Sales Estimating. Driven by a thirst for learning and problem-solving, I excel in building relationships, exceeding targets, and fostering efficiency. Combines deep practical experience with self-taught Python automation skills to build innovative solutions and streamline workflows. A tenacious, detail-oriented, and adaptive professional committed to delivering high-quality, measurable results in independent remote settings. PROFESSIONAL EXPERIENCE

Lead Reporting Specialist

Pearl Lemon Group – Remote (UK)

Feb 2025 – June 2025

Monitored and qualified inbound leads across email, voicemail, and chat platforms, optimizing lead flow into sales pipeline

Utilized Microsoft Clarity to analyze user behavior, providing data-driven insights for web optimization strategies

Supported AI tool testing and adoption strategies, enhancing team productivity and workflow efficiency

Resolved technical issues for distributed teams, ensuring seamless operation of communication and calendar/email systems

Outbound Cold Caller

EstateGen – Remote (US)

Jul 2024 – Feb 2025

Conducted 150-200+ cold calls daily, consistently exceeding targets by scheduling an average of 12+ demos/week

Generated $19,000+/month in indirect revenue through strategic outbound engagement and effective lead management

Maintained meticulous daily activity reports and ensured high responsiveness within the company CRM system

Participated in coaching sessions and weekly team reviews to optimize performance and conversion rates

Appointment Maker

FCI London – Remote

Sep 2022 – Nov 2022

Scheduled consultations for high-value clients via cold outreach and CRM-based follow-up systems

Maintained detailed daily logs, activity reports, and scheduled client communications Exceeded appointment targets while upholding exceptional client engagement standards Prospected and generated qualified leads through strategic cold calling and email campaigns

PROFESSIONAL SKILLS

Process Improvement

Vendor Management

Lead Generation

CRM Management

Data Analysis IT Support

Cold Calling Procurement

Inventory Management

Sales Estimating

Client Relations

Problem Solving

TOOLS & PROGRAMS

Python (Pandas)

Web Scraping

Google Apps Script

API Interactions

Advanced Excel HubSpot

Salesforce Microsoft Clarity

Google Workspace

Microsoft Office

Microsoft Teams CallHippo

Resume - CV

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Versatile Remote Specialist: Data, Appointments, Procurement & AI ROWEN PILLAY

Professional Experience Continued

PROFESSIONAL EXPERIENCE (CONTINUED)

Procurement Buyer & Sales Estimator

PG Aluminium JHB North

Aug 2013 – Mar 2021

Managed full procurement cycle for aluminium extrusions, glass & hardware, overseeing vendor relations and inventory control

Designed and implemented Standard Operating Procedures (SOPs) using flowcharts, streamlining internal logistics and purchasing workflows Consistently exceeded sales targets, achieving over R1 million in monthly sales through accurate estimating and client management

Provided comprehensive IT support to staff, troubleshooting network issues, resolving software errors, and conducting user training sessions Established and negotiated contracts with suppliers, maintaining strong relationships and securing beneficial terms

Utilized Excel to maintain order data, optimize inventory levels, and facilitate material requirement planning

Reviewed requisition orders for accuracy, terminology, and specification compliance Prepared, maintained, and analyzed purchasing files, reports, and price lists for strategic decision-making

Authorized invoices for payment after verification and adherence to contractual terms Sales and Marketing Executive

Global Softech Solutions

Feb 2013 – May 2013

Achieved consistent sales success for IT products including laptops, docking stations, and Microsoft solutions

Proactively generated leads through effective cold calling and networking strategies Demonstrated strong purchasing expertise by sourcing products at competitive prices Provided valuable IT support to staff, troubleshooting hardware and software issues PROJECTS & CONTINUOUS LEARNING

Python Automation & Scripting Personal Initiative Audio Workflow Generator: Built a Python script that creates a user-interactable tool to calculate inputs and generate tailored WAV file outputs. Data Fetcher & Analyzer: Developed scripts using Pandas to fetch, clean, and analyze large datasets from various sources, producing summary reports. Offline AI Assistant: Configured local language models and AI tools within a virtual environment for offline data transcription and analysis. EDUCATION & AWARDS

Level 1 Introduction to Sales

(Tourism, Logistics, Sales &

Marketing)

Pigee Sales Academy

Admin Team Member of the

Year

PG Aluminium (2020, 2019)

Sales Person of the Year

PG Aluminium (2017)

Matriculated

Rand Park High School (2003)

PROFESSIONAL

CERTIFICATES

Level 1 Introduction to Sales

(Tourism, Logistics, Sales &

Marketing)

GeniusU Dynamo Genius

Certification

INFJ-A Personality Profile

Certification

LANGUAGES

English (Native-Fluent)

Typing Speed 40+ WPM

WORK STYLE & PROFILE

Dynamo Genius

Innovator & idea-generator. Thrives

on strategic thinking and initiating

projects.

INFJ-A Advocate

Insightful and principled. Translates

complex needs into actionable

results.

Proven Resilience

Views challenges as learning

opportunities with a focus on

continuous improvement.

Resume - CV

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ROWEN PILLAY

Psychometric Profile Analysis

PERSONAL ATTRIBUTES

Tenacious • Detail Oriented • Innovative

GeniusU Dynamo Genius Certification

GeniusU

Certified as a Dynamo Genius with strengths in innovation, idea generation, and strategic thinking. This profile indicates a natural ability to initiate projects and develop creative solutions. INFJ-A Personality Profile

16Personalities

Advocate personality type with strengths in insight, principles, and translating complex needs into actionable results. This profile suggests deep empathy combined with strong conviction. THINKING STYLE

Analysing Exploring

Practical 75% Conceptual

Curious and innovative thinker who enjoys exploring new ideas and approaches. Prefers to consider a wide range of alternatives when problem-solving.

CONNECTING

Networking Collaborating

Reserved 40% Outgoing

Takes time to establish rapport and may be reserved in group settings. Prefers working independently and values having space to focus on tasks.

EXECUTING

Quality Result Driven

Flexible 85% Structured

Highly detail-oriented with a strong focus on delivering high-quality work. May prefer less systematic approaches for tasks perceived as boring or routine.

PROGRESSING

Leadership Resilience Adaptability

Reactive 90% Proactive

Highly resilient with quick recovery from setbacks. Views failures as learning opportunities. Prefers working in stable environments rather than leading teams.

ROLE FIT

Roles dealing with implementing new practices and conflict management Roles providing input to senior management involving precision and detail Roles that allow for creation, conceptualization and innovation to deliver results Tasks requiring drafting communications with attention to detail ORGANIZATION FIT

Organizations that value high quality, precise and detailed work Organizations that promote innovation and risk-taking Environments that support independent work with clear objectives Companies that value continuous learning and skill development Resume - CV

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ROWEN PILLAY

Cover Letter

Johannesburg, South Africa ************@*****.*** +27-79-617-**** LinkedIn: www.linkedin.com/in/rowen4pillay Dear Hiring Manager,

I am writing to express my keen interest in remote opportunities at your company, bringing more than 23 years of practical, cross- disciplinary experience across procurement, sales support, IT troubleshooting, and customer-facing roles. With a steady, results-first approach to remote work, I am ready to contribute as a reliable member of your operations, administrative, or support team. In my recent remote roles, I have successfully monitored and qualified inbound leads, managed calendar and email systems, resolved technical issues for distributed teams, and supported CRM-driven outreach. My consistent outcomes include scheduling 12+ demos weekly, generating over $19,000/month in indirect revenue through diligent outbound engagement, and regularly exceeding monthly sales targets in procurement.

My technical fluency spans HubSpot, Google Workspace, Microsoft Office, Microsoft Teams, Cloud CRMs, and tools like CallHippo and Microsoft Clarity. Beyond technical skills, I offer clear communication, dependable follow-through, and the ability to translate ambiguity into tidy operational routines. I work effectively both independently and in small teams, value precision and quality, and adapt quickly to new systems and workflows.

What sets me apart is my unique combination of hands-on operational experience and my initiative in self-teaching Python scripting and automation to enhance productivity. This blend of practical expertise and technical curiosity allows me to not only execute tasks efficiently but also identify and implement process improvements. I am based in Johannesburg (SAST, UTC+2) and fully equipped for remote work with reliable systems and a professional home office environment. I would welcome the opportunity to discuss how I can support your team, whether through an introductory call, a short paid trial task, or immediate onboarding.

Thank you for considering my application. My complete resume is attached for your review, and I am prepared to step in and help you move things forward from day one.

Sincerely,

Rowen Pillay

Resume - CV

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