Customer Operations Specialist

Jessi Blanck *** Middle Street W Cannon Falls, MN 55009 612-***-****

Summary

Responsive Customer Operations professional recognized for ability to earn confidence of colleagues and customers through careful listening, resourcefulness, and concern for positive process.

Experience

Securian Financial, Saint Paul, MN (Hybrid mostly remote) 2021- present

Hired as a Customer Operation Coordinator in the Money In Department. I was a payment processor and handled funds coming in for individual life policies. In 2022, I was promoted to a Customer Operations Specialist. My new role was to help lead my coworkers and assist them in tasks that are more complex and train where needed.

●Work in a wide variety of systems to ensure proper procedures are followed and requests are fulfilled.

●Built strong relationships with other departments as well as the sales force in the field.

●Prioritize the many Specialist tasks I own with also help drive the completion of the teams joint tasks.

●Work in multiple AI programs like Pilot and ChatGPT.

●Audit my departments associates work to ensure quality and expectations are being met

Ganz USA LLC/Midwest CBK, Cannon Falls, MN 1999 – 2021

Initially hired into warehouse to fulfill orders all the way from receiving to shipping. Promoted to build and strengthen relationships with customers by providing responsive service to customers and field representatives. Increased sales with existing customers by promoting popular, top selling products for their additional consideration. Transitioned into a Showroom coordinator. Helped make each show a success, by fully supporting each of the 8 showrooms across the US in their sales support needs. Transitioned into the National Account Sales as the Sales Associate responsible for the sale of Excess and Obsolete in all divisions and also the development and sale of the private label brand Colonial At Home. In 2018, Midwest-CBK merged with their parent company Ganz USA LLC. The company now just goes by Ganz USA, LLC.

National Account Sales Associate, 2008-Present

●Managed entire business of the off price channel

●Built strong relationships with National Account Buyers.

●Responsible for all sales of all Excess and Obsolete merchandise for Seasonal, Home Décor, and the Candle Brand(Candles only through 2011).

●Responsible for the sale of the Direct Import/ POE program for the off price channel

●Developed a Colonial Fill Program to fill closeout glass purchased from glass vendors and sold to National Accounts in the Secondary/Discount Channel(2008-2011).

●Worked strongly in Microsoft Excel to develop worksheets showing full impact of each Excess/Obsolete Bid received from buyers.

●Worked strongly in Microsoft Access and Word to pull Sales Opportunity Image Presentations for buyers.

●Worked strongly in Powerpoint to create presentations prior to customer meetings.

●Traveled to Showrooms and Customer visits.

●Assembled and maintained a closeout showroom for customers to view the product.

●Create P&Ls(Profit and Loss) for approval of pricing for import and domestic opportunities.

●Negotiate pricing with the buyers to maximize sales and profit potential.

●Was the Sales Representative for the following accounts-Marshalls, TXMaxx, Homegoods, Ross, Tuesday Morning, BJ Wholesale, Wayfair, Joss & Main, and many Closeout accounts.

Showroom Sales Coordinator/Opportunity Buy Coordinator, 2007-2008

●Coordinate showroom sample to arrive at each showroom for setup prior to each show.

●Fulfilled sample requests for temporary shows.

●Work with the Visual Team to Develop detailed maps for how the product will be displayed in each showroom.

●Assist the Sales Admin Team with meeting preparation with the showroom managers, sales representatives, and also the end of the year Sales Conference.

●Began building relationships with the discount channel buyers and sales force to move obsolete merchandise.

Customer Service Specialist, 2002-2007

●Received calls and emails from retailer customers and our independent representatives and worked to resolve all issues with sales.

With inquiries regarding pricing (regarding item, quantity, engraving, or special labeling).

With broken or damaged items; determine course of action to destroy, return or replace the item. Initiate credit to client accounts.

With requests to pay the balance on their accounts and credit them accordingly.

. Provides service to customers on their behalf including order maintenance, special shipping, order cancellations, status of product delivery, and general information needs.

●Attend gift shows with sales representatives. Work individually with customers to familiarize them with current products, provide information on high demand, fast selling items, and up sell clients on complementary product lines.

●As Sales Representatives for foreign accounts, prepared orders for shipping. Manage consolidation and packaging of product to ensure specialized shipment. Develop Excel spreadsheets for these accounts to include all information needed to pass through customs during overseas shipments.

Distribution Center Specialist, 1999-2002

●Cross-trained in many different positions at the Distribution Center.

●Worked in all departments from Receiving to Shipping.

Dairy Queen, Cannon Falls, MN 1996—1999

Sales Clerk/Cook

Served customers, ran cash register, cooked meals, and packaged products.

Education

Cannon Falls High School, Cannon Falls, MN, 1999

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