Customer Service Property Management

Amanda Crispens

Eastlake, OH · 440-***-**** · ***********@*****.***

Professional Summary

Dedicated and empathetic professional with over seven years of experience in customer service and property management. Expert in building strong tenant relationships, resolving conflicts effectively, and optimizing operational efficiency. Recognized for excellent communication, detail-oriented execution, and a proactive approach to solving problems in dynamic settings.

Core Skills

Customer Service & Retention Conflict Resolution & Negotiation Property Management & Leasing Microsoft Office Suite Time & Task Management Community Engagement & Marketing Staff Mentoring & Training Inspection & Maintenance Coordination Documentation and Ledger Review

Professional Experience

Redwood Living Inc. – Medina, OH

Management Specialist September 2018 – May 2025

• Built lasting tenant relationships through open communication, prompt problem- solving, and a dedication to resident satisfaction.

• Oversaw maintenance and inspection schedules, prioritizing emergency issues and deploying technicians efficiently.

• Trained and mentored new team members to ensure adherence to company policies and operational standards.

• Provided coverage at multiple sites during staff absences to maintain consistent operations and service quality.

• Audited resident ledgers for precision and kept comprehensive records of tenant interactions and service results.

• Performed move-in and move-out inspections, guaranteeing compliance and smooth transitions.

• Strengthened community involvement by partnering with local organizations for marketing initiatives and resident engagement.

Grand Atlas / Morgan Management – Multiple Locations Leasing Consultant November 2017 – September 2018

• Offered responsive assistance to prospective tenants, guiding them through inquiries and lease applications.

• Conducted property tours and managed leasing documents with accuracy and efficiency.

• Maintained tenant satisfaction and service continuity throughout company transitions.

• Collaborated with management teams to uphold leasing standards and support occupancy targets.

Bright Horizons – Cranberry Township, PA

Lead Teacher & Support Staff November 2014 – November 2017

• Led toddler and twos classrooms, creating positive, developmentally appropriate learning environments.

• Provided support across different age groups, ensuring continuity of care and adaptability.

• Worked closely with families to promote individualized child development and growth through partnership.

• Adhered to educational standards and safety procedures while contributing to a collaborative team environment.

Life Management Consultants – Beaver, PA

Consultant October 2013 – October 2014

• Delivered compassionate, personalized support to adults with developmental challenges in a group home setting.

• Assisted clients with daily routines, transportation, and personal care, fostering a respectful atmosphere.

• Promoted independence through structured routines and empathetic engagement.

• Worked with care teams to ensure consistent, high-quality support tailored to individual client needs.

Education

Ashland University – Ashland, OH

Bachelor of Science in Child and Family Studies

Minor: Religion

August 2008 – December 2012

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