Student, Customer Service, Data Entry
Resume:
Erin Ralph
905-***-**** ***********@*******.***
Summary
Highly organized and detail-oriented professional with strong administrative, scheduling, and customer service experience in fast-paced, public-facing environments. Skilled in data entry, database management, and maintaining confidentiality while coordinating programs and staff schedules. Adept at multitasking, responding to inquiries promptly, and supporting team operations with professionalism and accuracy. Skills
• Scheduling coordination and time management
• Data entry, database maintenance, and record accuracy
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong written and verbal communication skills
• Customer service and internal communication
• Ability to manage confidential and sensitive information
• Excellent organizational and multitasking abilities
• CPR, First Aid, and AED certified
Experience
Social Services and Programming Assistant
St. Andrew’s Church and Community Food Bank, Whitby May 2025 – Aug 2025 Supported daily operations by organizing community programs and maintaining accurate documentation. Completed large-scale data entry projects weekly, ensuring accuracy in client and program databases. Assisted with scheduling volunteers and preparing program rosters to ensure adequate coverage. Responded to inquiries from staff and visitors promptly and professionally. Ensured confidential records were accurately updated and securely stored. Provided administrative support for community outreach and event planning. Collections Associate
Uxbridge Historical Centre, Uxbridge May 2024 – Aug 2024 Maintained and updated the museum’s artifact and collections database, ensuring accuracy and accessibility. Organized digital and physical records to support research and exhibit planning. Followed up on documentation discrepancies and ensured consistent data entry practices. Supported cross-department coordination by providing timely updates and reports.
Museum Preparator
Uxbridge Historical Centre, Uxbridge June 2023 – Aug 2023 Assisted in scheduling exhibit installations and ensuring tasks were completed on time. Maintained organized workspaces and monitored workflow to meet daily operational requirements. Provided logistical and administrative support during public events and programs. Children’s Program Assistant
Saint Mark’s United Church, Whitby June 2022 – Aug 2022 Helped organize and schedule children’s programming and volunteer shifts. Ensured timely communication and accurate record keeping of attendance and safety documentation. Supported day-to-day operations by coordinating program supplies and assisting with supervision. Front Counter / Customer Service Associate
Village Bake Shop, Whitby Sept 2018 – Aug 2021
Handled cash transactions, managed orders, and maintained daily records with precision. Ensured efficient service in a busy environment while balancing multiple customer requests. Contributed to team scheduling and store organization during opening and closing shifts. Education
Fleming College, Peterborough, ON Sept 2025 – Present Museum Management and Curatorship Postgraduate Certificate University of Toronto, Toronto, ON 2021 – 2025
Bachelor of Arts (Honours), Double Major in English and History Volunteer & Campus Involvement
Director of Youth Programs, Ontario Youth Parliament 2023 – Present Coordinates large-scale youth events, managing schedules, registration systems, and volunteer assignments. Prepares reports and ensures timely communication with team members and participants. Media Director, SMILE UofT Mental Wellness Club 2023 – 2025 Managed communication workflows and event coordination through shared scheduling tools. Ensured deadlines were met and documentation was accurate for outreach campaigns. Curator, SMILE UofT’s Galleries, Libraries, and Museums Club 2024 – 2025 Assisted with scheduling and coordinating group tours and events. Maintained clear communication between members and community partners.
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