High School Customer Service

Bobbie Renee Lewis

***************@******.*** – 504-***-****

EDUCATION

Moler Beauty College New Orleans, LA

Associate of Applied Science in Cosmetology 2000-2001

Mandeville High School Mandeville, LA

High School Diploma 1996

WORK EXPERIENCE

Hostess Kenner, LA

HMS Host May 2024 – Current

●Monitored restaurant seating arrangements to maximize space utilization

●Liaised between kitchen staff and crew members to augment labor productivity

● Recorded customer reservations and seating times expeditiously to provide exceptional customer service and guarantee guests' experience meets company standards

Sales Associate Kenner, LA

Hudson, MSY International Airport April 2024 – Current

●Strategically positioned stock merchandise to orchestrate a store layout that prevents theft and protects company assets

●Replenished stock on the sales floor per company policy to optimize inventory management and boost sales

●Organized damaged products and notified management of out-of-stock items to streamline supply chain operations

LEADERSHIP EXPERIENCE

Simple Sweets St. Rose, LA

Owner January 2005 – January 2024

●Managed the bakery's budget, pricing strategies, and managerial accounting to evaluate financial viability and stability

●Developed and implemented marketing strategies, including promotional efforts such as business cards, samples, and community outreach, which led to a 100% increase in brand awareness

●Regulated quality standards for baked goods to ensure customer satisfaction and compliance with health and safety guidelines

Manager on Duty Gramercy, LA

Debbie’s Main Street April 2018 – July 2018

●Educated new hires on company culture, policies, and procedures to foster employee development and reduce turnover

●Initiated conflict resolution efforts regarding customer disputes by promptly addressing issues and generating mutually acceptable solutions to uphold employee morale and workplace culture

●Resolved operational issues arising during shift hours, like staffing shortages, by delegating critical tasks and cross-training individuals to enhance efficiency

Head of Hospitality Kenner, LA

MSY International Airport January 2016 – March 2018

●Coordinated event planning by creating extensive timelines to oversee event execution and deliver an enriching guest experience

●Nurtured relationships with guests by handling concerns and complaints to establish repeat clientele and a positive brand reputation

●Directed operational initiatives by supervising and presenting corrective feedback to staff to maintain high-quality service

CERTIFICATIONS

Responsible Vendors Card, Safe Serv Cert., Food Safety Handling Cert.,

SKILLS

Inventory management, Customer service, Upselling techniques, Staff management, Conflict resolution

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