Asset Management It

Gunnar Skielvig

*********@*****.*** • 281-***-****

LinkedIn • Galveston, 77554, United States

IT Asset Administration

Results-driven and resourceful professional with progressive experience in IT asset management, procurement, service delivery, and infrastructure planning.Proven expertise in leading end-to-end IT operations, deploying enterprise-wide ITSM platforms, and optimizing hardware lifecycle processes across multi-site organizations. Adept at aligning IT strategy with business objectives, managing vendor relationships, and implementing cost-effective technology solutions. Demonstrated success in reducing downtime, improving service response times, and enhancing IT operational efficiency. Skilled in IT policy development, inventory control, network support, and cross-functional team leadership. Recognized for strong analytical skills, process improvement, and strategic planning in dynamic environments.

Areas of Expertise

● IT Service Lifecycle Management

● Network Infrastructure Planning

● Training & End-user Enablement

● Remote Support Tools

● Vendor Stakeholder Engagement

● Hardware Lifecycle Management

● Software Licensing & Compliance

● Incident & Problem Management

● Systems Deployment & Imaging

● Audit & Risk Mitigation

● Project & Operations Management

● Cross-functional Team Leadership

● Procurement Management

● IT Governance & Compliance

● Process Improvement

Professional Experience

IT Asset Management Administrator at Higher Ground Education, Galveston, TX (Remote)

March 2022 — April 2025

Managed sourcing and fulfillment of replacement IT hardware for existing school locations, contributing to minimizing downtime and maintaining operational efficiency. Coordinated delivery and inventory of laptops and peripherals to HGE Central Warehouse, establishing standardized procedures for new school setups. Directed procurement processes for IT infrastructure at newly launched schools and streamlined acquisition and deployment timelines.

•Launched and oversaw IT Asset Management program via FreshService, encompassing HP laptops deployed across 150 schools across U.S., Canada, and France.

•Implemented state Brother printer toner replenishment system and ensured continuous print services for all U.S. schools.

Support Specialist at City of Galveston, Galveston, TX

August 2019 — July 2021

Managed asset adminitration of new hardware, ensuring efficient operations across the city. Executed technical support for all Xerox copiers, maintaining consistent functionality. Coordinated city mail delivery, optimizing routes and schedules. Created knowledge base for recurring technical issues and solutions.

•Enhanced system efficiency by successfully implementing and integrating Manage Engine Service Desk System.

IT Procurement Administrator, Desktop at Charming Charlie, Houston, TX

February 2010 — November 2017

Established and enforced procurement workflows, streamlined supplier negotiations, evaluated vendor pricing and offerings, and managed cost-effective acquisition of hardware, software, and telecommunications for all new store locations. Partnered with desktop support teams to capture, catalog, and document all corporate and store PC configurations, ensuring accurate and accessible technical records. Led equipment logistics for store setup and planning, delivery, installation, and upgrades in coordination with external contractors to meet launch timelines. Developed and implemented procurement policies, asset management procedures, and inventory tracking systems using Dell KACE following stakeholder requirements and licensing standards.

•Enhanced service request management by configuring and deploying engine service desk system in internal IT operations.

•Achieved significant cost savings in new store launches by negotiating favorable vendor terms and overseeing mobile device procurement, setup, and inventory management.

•Directed and optimized IT asset lifecycle management with focus on leading procurement activities and ensuring alignment with company-wide IT strategies.

Field Technician at Computer Merchant, Pearland, TX

September 2009 — February 2010

Executed on-site servicing, diagnostics, and repairs for Dell desktops and laptops, as part of contract with Unisys. Diagnosed technical issues promptly to deliver effective solutions and ensure high-quality customer support. Managed inventory of parts and tools to maintain operational efficiency. Collaborated with team members to share knowledge and resolve complex problems. Ensured all service reports and documentation adhered to company standards.

•Maintained high customer satisfaction by resolving technical issues swiftly and accurately.

•Improved service efficiency through effective management of inventory and tools.

•Enhanced team capabilities using knowledge sharing and collaboration on challenging repairs.

Education

Information Technology Infrastructure Library Certified (ITIL)

Novell Certified Network Engineer 5.1 (CNE) & Network Administrator 4.x

Microsoft Certified Systems Administrator 2000 (MCSA)

CompTIA A+ Certification

Microsoft Certified Desktop Support Technician

Dell Certification for Optiplex/Latitude Desktops

Business Administration Coursework – College of Santa Fe

Career Note

Team Lead, Pearland, TX

Desktop Support Supervisor, University of Texas Medical Branch, Galveston, TX

Desktop Support, Atos Origin, University of Texas Medical Branch, Galveston, TX

Operations Specialist, IS Manager, and Systems Administrator, Emsource, Roseville, CA

Production Analyst, Maricopa Foundation Medical Care, Phoenix, AZ

Contact this candidate