Banquet Server Customer Satisfaction
Resume:
Kelsye Christian
Upper Marlboro Md 20772
**********@*****.***
Resume
Objective: Highly motivated and experienced professional seeking a challenging position as a Food and Beverage Manager. With a strong background in food and beverage supervision, front-of-the-house operations, and banquet server experience, I am confident in my ability to deliver exceptional service, drive revenue growth, and exceed guest expectations.
Summary of Qualifications:
• Extensive experience in food and beverage management, front-of-the-house operations, and banquet service.
• Proven track record of successfully leading teams to achieve operational excellence and customer satisfaction.
• Exceptional knowledge of food and beverage trends, industry best practices, and health and safety regulations.
• Strong interpersonal and communication skills with the ability to build and maintain positive relationships with guests, staff, and vendors.
• Proficient in using various point-of-sale (POS) systems and computer applications.
• Ability to manage budgets, control costs, and maximize profitability.
• Excellent problem-solving, decision-making, and multitasking abilities. Professional Experience:
Food and Beverage Supervisor Embassy Suites by Hilton Bethesda, MD January 2023 –2024
• Supervised a team of front-of-the-house staff, ensuring seamless operations and exceptional guest experiences.
• Oversaw dining room setup, coordinated reservations, and managed seating arrangements to optimize occupancy and customer satisfaction.
• Conducted pre-shift meetings to communicate daily specials, event updates, and service standards to the staff.
• Monitored and maintained inventory levels, including alcoholic beverages, while adhering to cost control measures.
• Implemented and enforced standard operating procedures (SOPs) to maintain quality standards and ensure compliance with health and safety regulations.
• Resolved guest concerns and complaints promptly and effectively, maintaining a high level of guest satisfaction.
• Managed all aspects of front-of-the-house operations, including guest reception, seating, and service.
• Developed and implemented training programs to enhance staff knowledge and skills, resulting in improved service delivery.
• Coordinated with kitchen and service staff to ensure timely food preparation and delivery to guests.
• Conducted regular performance evaluations and provided feedback to team members to drive individual and team growth.
• Implemented strategies to increase customer satisfaction, resulting in a 10% improvement in guest feedback scores.
• Collaborated with the sales and marketing team to plan and execute promotional events, increasing customer traffic and revenue.
Server/Hostess/ Banquet Server Seasons 52 Columbia MD June 2019-current ( seasonal)
Takoda Navy Yard & Smoke & Mirrors Washington DC July 2022- January 2023
The Walrus and Oyster House Columbia, MD May 2018- August 2019
Clyde’s Of Columbia Columbia, MD April 2016-August 2019 Server responsibilities:
• Provided exceptional table service, offering detailed knowledge of the menu and suggesting suitable food and beverage pairings.
• Demonstrated a friendly and engaging demeanor while taking orders, accurately entering them into the system, and ensuring timely delivery.
• Addressed guest inquiries, concerns, and special requests promptly and professionally, ensuring customer satisfaction.
• Efficiently handled cash and credit transactions, maintaining accuracy and accountability in financial transactions.
Host Responsibilities:
• Collaborated with the kitchen staff to ensure accurate and timely delivery of meals while adhering to dietary restrictions or special requests.
• Greeted and warmly welcomed guests upon arrival, promptly seating them and accommodating their specific requests.
• Managed table rotation efficiently to ensure timely seating of guests while maintaining a balanced workload for servers.
• Effectively communicated with guests to provide information about the menu, specials, and promotions.
• Coordinated with the kitchen and serving staff to ensure smooth operations and minimize waiting times.
• Assisted in organizing reservations, managing the waiting list, and maintaining a neat and tidy reception area.
Banquet Server Responsibilities:
• Provided exceptional banquet service for various events, including weddings, corporate functions, and social gatherings.
• Set up banquet halls according to event requirements, ensuring proper arrangement of tables, chairs, and decorations.
• Served food and beverages to guests, adhering to high service standards and maintaining a professional demeanor.
• Assisted with event coordination, including the setup of audiovisual equipment, staging, and lighting.
• Collaborated closely with the banquet manager and kitchen staff to ensure seamless event execution.
Bartender Responsibilities:
• Prepared and served a wide range of alcoholic and non-alcoholic beverages with precision and creativity, ensuring high-quality standards.
• Demonstrated expertise in crafting specialty cocktails and recommending drink options based on guest preferences and taste profiles.
• Maintained a clean and well-stocked bar, accurately tracking inventory, and promptly restocking supplies as needed.
• Developed strong relationships with customers, creating a welcoming and friendly atmosphere that encouraged repeat business.
• Adhered to all local, state, and federal regulations regarding the responsible service of alcohol.
Certifications:
• Food Safety and Handling Certification
• Responsible Alcohol Service Certification
(needs to be updated)
References:
Available upon request.
As an ambitious and dedicated professional, I am excited about the opportunity to contribute my expertise and leadership skills to your organization as a Food and Beverage Manager. I am confident that my proven track record, strong industry knowledge, and passion for delivering exceptional service will make me a valuable asset to your team. Thank you for considering my application.
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